{"id":2284224,"url":"https://alion.io/job/petroapp-customer-support-specialist","title":"Customer Support Specialist","company":{"id":8325,"name":"PetroApp","domain":"petroapp.com","url":"https://alion.io/company/petroapp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":78,"open_postings":27,"ghost_share":0.37,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, 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Thailand, and Nigeria, with a growing international team building technology solutions for the energy, transportation, and fleet management sectors.\nKey Responsibilities:\nRespond to customer inquiries through phone calls, emails, and other communication channels.\nProvide accurate information and assist customers with their questions and concerns.\nHandle customer complaints professionally and work toward effective solutions.\nFollow up on customer issues to ensure timely resolution and satisfaction.\nCoordinate with internal departments to address customer needs and resolve escalated cases.\nMaintain accurate records of customer interactions and feedback.\nIdentify recurring customer issues and suggest improvements to enhance the overall customer\nRequirements\nBachelor’s degree in Business Administration or a related field.\n1-3 years of experience in customer support or a similar role.\nGood knowledge of Microsoft Office applications.\nExcellent communication and interpersonal 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