{"id":1935327,"url":"https://alion.io/job/petsafe-pet-solutions-technician-2","title":"Pet Solutions Technician","company":{"id":2697418,"name":"PetSafe","domain":"petsafe.com","url":"https://alion.io/company/petsafe-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-10-16T00:00:00Z","employer_posted_date":"2025-10-16","last_verified_at":"2026-10-15T06:09:15Z","board_verified":true,"closed_at":null,"days_open":364,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":364},"description":"Job Type\nFull timePetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and \"Scruffy City\", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.\nOur Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.\nSummary of Position:\nInstalls and services Invisible Fence® Brand Pet Solutions at customer’s homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.\nResponsibilities:\nInstall Invisible Fence® Brand pet solutions each day.\nSetup, operate and maintain all assigned installation equipment.\nMaintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.\nProvide service for all Invisible Fence® Brand solutions.\nEffectively train pets to Invisible Fence® Brand solutions.\nProvide superior customer service by\nHelping design and confirm solution layouts with customer.\nReturn calls to the office regarding any customer concerns immediately.\nSolicit and collect customer referrals and endorsement letters.\nMaintain customers’ home by providing a clean and neat installation/service\nAlways leaving the customers’ home in a better condition\nConsistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.\nOffer and sell additional solutions to consumers.\nMaintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.\nCollect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.\nCollect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client’s home\nReport all serial numbers of products used during visits to FSS prior to leaving client’s home\nMaintain proper inventory and stocking of products for service vehicles.\nReport any issues to customer and AM, GOM or AOM.\nMaintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.\nOther job duties as assigned\nAccountabilities:\nFollowing Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.\nExceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers\nAnnual certification for Perfect Start™ Plus pet training\nSubmit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews\nReport to AM or GOM any vehicle maintenance issue that may require additional maintenance\nProfessional appearance and demeanor\nRegular and predictable attendance is required\nRelationships:\nReports directly to the General Operations Manager or Area Operations Manager\nWorks with Customers, IFB FSS to schedule appointments, AMs and GOM/AOM.\nConsistently sets high standards with the Branch associates to develop and enhance customer\nJob Requirements\nQualifications:\nHigh school diploma or equivalent\n1 Year of Customer Service Experience\nValid driver’s license, clear driving record and driving skills.\nOutstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers\nAbility to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.\nAbility to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.\nTechnical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.\nAbility to sit, stand, and walk on a regular basis. The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.\nResults oriented with a strong sense of ownership and high level of professionalism\nWell groomed and maintain continued professional appearance and demeanor\nWork environment for Pet Solutions Technician may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.\nPet Solutions Technician will be required to spend time traveling in provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.\nExceed standard customer satisfaction levels\nPhysical Activities:\nLift\nCarry\nHand Movement: Simple Grasping, Fine Manipulation, Use of Machinery-CF3000, Steering Wheel, Trencher, Repetitive Hand Motions\nEnvironment: Exposure to heat, cold, and outdoor settings for 5+ hours per day\nHours:\nMust be available to service the customer and take appointments between the hours of 8a-6pm Monday - Saturday, with last appointment availability starting at 6pm on a rotating schedule, 5 day work week including weekends if your rotation shift falls on a weekend.\nMust be available to work 2-3 Saturdays per month (50% Saturdays per month).\nBENEFITS:\nWorking for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!\nPetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.","description_format":"text","description_chars":8923,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Veterinary Medicine","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-05T23:30:36Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.099,"p_room":0.28,"age_days":364,"expected_fill_days":24,"reasons":["conf:19","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/petsafe-pet-solutions-technician-2","json_url":"https://alion.io/job/petsafe-pet-solutions-technician-2.json","meta":{"generated_at":"2026-10-15T07:55:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11975,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2697418},"rest":"https://alion.io/mcp/rest/get_company?id=2697418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpetsafe-pet-solutions-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpetsafe-pet-solutions-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpetsafe-pet-solutions-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/petsafe-pet-solutions-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpetsafe-pet-solutions-technician-2"}]}