{"id":1935326,"url":"https://alion.io/job/petsafe-technician","title":"Technician","company":{"id":2697418,"name":"PetSafe","domain":"petsafe.com","url":"https://alion.io/company/petsafe-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5731},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-26T00:00:00Z","employer_posted_date":"2026-02-26","last_verified_at":"2026-10-12T11:21:35Z","board_verified":true,"closed_at":null,"days_open":228,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":228},"description":"At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary-or more wag-worthy-than that!\nWhen it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love.\nSummary of Position:\nInstalls and services Invisible Fence® Brand Pet Solutions at customer’s homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.\nResponsibilities:\nInstall Invisible Fence® Brand pet solutions each day.\nSetup, operate and maintain all assigned installation equipment.\nMaintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.\nProvide service for all Invisible Fence® Brand solutions.\nEffectively train pets to Invisible Fence® Brand solutions.\nProvide superior customer service by\nHelping design and confirm solution layouts with customer.\nReturn calls to the office regarding any customer concerns immediately.\nSolicit and collect customer referrals and endorsement letters.\nMaintain customers’ home by providing a clean and neat installation/service\nAlways leaving the customers’ home in a better condition\nConsistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.\nOffer and sell additional solutions to consumers.\nMaintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.\nCollect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.\nCollect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client’s home\nReport all serial numbers of products used during visits to FSS prior to leaving client’s home\nMaintain proper inventory and stocking of products for service vehicles.\nReport any issues to customer and AM, GOM or AOM.\nMaintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.\nOther job duties as assigned\nAccountabilities:\nFollowing Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.\nExceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers\nAnnual certification for Perfect Start™ Plus pet training\nSubmit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews\nReport to AM or GOM any vehicle maintenance issue that may require additional maintenance\nProfessional appearance and demeanor\nRegular and predictable attendance is required\nRelationships:\nReports directly to the General Operations Manager or Area Operations Manager\nWorks with Customers, IFB FSS to schedule appointments, AMs and GOM/AOM.\nConsistently sets high standards with the Branch associates to develop and enhance customer\nJob Requirements\nQualifications:\nHigh school diploma or equivalent\n1 Year of Customer Service Experience\nValid driver’s license, clear driving record and driving skills.\nOutstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers\nAbility to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.\nAbility to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.\nTechnical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.\nAbility to sit, stand, and walk on a regular basis. The Pet Solutions Technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.\nResults oriented with a strong sense of ownership and high level of professionalism\nWell groomed and maintain continued professional appearance and demeanor\nWork environment for Pet Solutions Technician may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.\nPet Solutions Technician will be required to spend time traveling in provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.\nExceed standard customer satisfaction levels\nPhysical Activities:\nLift\nCarry\nHand Movement: Simple Grasping, Fine Manipulation, Use of Machinery-CF3000, Steering Wheel, Trencher, Repetitive Hand Motions\nEnvironment: Exposure to heat, cold, and outdoor settings for 5+ hours per day\nHours:\nMust be available to service the customer and take appointments between the hours of 8a-6pm Monday - Saturday, with last appointment availability starting at 6pm on a rotating schedule, 5 day work week including weekends if your rotation shift falls on a weekend.\nMust be available to work 2-3 Saturdays per month (50% Saturdays per month).\nTo learn more about PetSafe Brands and Invisible Fence® Brand, our history, culture and community involvement, please visit https://petsafebrands.com/","description_format":"text","description_chars":6590,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Veterinary Medicine","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-05T23:30:36Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.104,"p_room":0.28,"age_days":228,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/petsafe-technician","json_url":"https://alion.io/job/petsafe-technician.json","meta":{"generated_at":"2026-10-12T15:56:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2697418},"rest":"https://alion.io/mcp/rest/get_company?id=2697418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpetsafe-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpetsafe-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpetsafe-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/petsafe-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpetsafe-technician"}]}