{"id":1382900,"url":"https://alion.io/job/petsbest-process-implementation-manager","title":"Process Implementation Manager","company":{"id":1815210,"name":"petsbest","domain":"petsbest.com","url":"https://alion.io/company/petsbest","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-6 – UTC-5","utc_offset_min":-6,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Chicago, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":91325,"max":114158,"currency":"USD","period":"year","gross":null,"usd_annual":114158},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T02:42:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Established in 2021,Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.\nWe believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.\nPets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.\nPets Best is seeking a Process Implementation Manager. \nJob Summary:\nThe Process Implementation Manager serves as a key coordination partner for Regulatory Enablement, Forms Implementation, Carrier Operations, and cross-functional business change initiatives across Pets Best. Working closely with Intake Management, Compliance, Legal, Product, Technology, PMO, Operations, and Carrier stakeholders, this role helps ensure regulatory, carrier, and operational requirements are effectively coordinated, communicated, tracked, and implemented across the organization. This individual will help establish operational rhythm, strengthen implementation governance, promote operational readiness, and drive successful execution of approved initiatives. This position provides dedicated ownership of Regulatory Enablement support, Forms Implementation coordination, Carrier Operations support, operational readiness, stakeholder engagement, and business change enablement activities. The role serves as a critical partner in strengthening implementation governance, execution consistency, and cross-functional Pets Best to Doubtless coordination.\nJob Location: Remote - USA, Candidates in CST or EST time zones strongly preferred.\nMain Responsibilities:\nRegulatory Enablement & Implementation\nCoordinate regulatory, carrier-driven, and business change initiatives.\nSupport review, documentation, communication, and implementation of regulatory and carrier requirements.\nTranslate business requirements into actionable implementation plans.\nMaintain implementation documentation, requirements, and stakeholder communications.\nMonitor implementation progress and escalate risks, barriers, and dependencies.\nForms Implementation & Operational Readiness\nCoordinate carrier forms implementation activities across the organization.\nFacilitate requirements gathering, business impact assessments, implementation planning, and readiness activities.\nLead cross-functional discovery sessions and implementation-related meetings.\nTrack milestones, deliverables, action items, and implementation commitments.\nSupport post-implementation validation and issue resolution activities.\nCross-Functional Coordination & Governance\nCoordinate regulatory inquiries, legal inquiries, carrier implementation requests, and related business initiatives.\nPartner with Product, Compliance, Legal, Technology, PMO, Customer Care, Claims, and Carrier stakeholders.\nPrepare implementation status reporting, dashboards, and stakeholder updates.\nSupport audit requests, remediation activities, MCAS/MCE coordination, and governance reporting.\nBasic Qualifications:\nHigh school diploma or GED required.\n5+ years of experience in insurance operations, regulatory enablement, compliance support, forms implementation, business analysis, project coordination, or related functions.\nExperience supporting cross-functional business initiatives and implementation efforts.\nStrong organizational, communication, stakeholder management, and problem-solving skills.\nAbility to manage multiple initiatives while maintaining attention to detail.\nProficiency with Microsoft Office, Teams, SharePoint, and related business tools.\nStrong execution and follow-through.\nAbility to establish operational rhythm, create structure, and drive accountability in evolving environments.\nAbility to work independently while managing competing priorities and stakeholder expectations.\nExperience building, documenting, and improving business processes.\nSkilled at coordinating across multiple stakeholders and business functions.\nSolutions-oriented, adaptable, and highly organized.\nPreferred Qualifications:\n6+ years of insurance industry experience, including carrier, regulatory, compliance, operational, or implementation-focused roles.\n3+ years supporting compliance, regulatory enablement, product implementation, business change management, or cross-functional project delivery.\n3+ years of forms management, forms implementation, policy administration changes, or regulatory change implementation experience.\nKnowledge of insurance operational workflows, carrier relationships, regulatory requirements, and implementation lifecycles.\nCompensation:\nNational base pay range: $91,325 - $114,158 per year.\nChicago base pay range: $100,458 - $125,574 per year.\nThis is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.\nAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:\nComprehensive full medical, dental and vision Insurance\n\nBasic Life Insurance at no cost to the employee\n\nCompany paid short-term and long-term disability\n\n12 weeks of 100% paid Parental Leave\n\nHealth Savings Account (HSA)\n\nFlexible Spending Accounts (FSA)\n\nRetirement savings plan\n\nPersonal Paid Time Off\n\nPaid holidays and company-wide Wellness Day off\n\nPaid time off to volunteer at nonprofit organizations\n\nPet friendly office environment\n\nCommuter Benefits\n\nGroup Pet Insurance\n\nOn the job training and skills development\n\nEmployee Assistance Program (EAP)\n\nInterview Technology Notice:\nPlease note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.\nBy continuing with the interview, you consent to this use.\nText Messaging Notice:\nIf you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.\nYou may opt out of text communications at any time by replying “STOP.”","description_format":"text","description_chars":6823,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Pet friendly","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Veterinary Medicine","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-28T09:10:13Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["conf:11","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":114158,"is_top_pay":false},"html_url":"https://alion.io/job/petsbest-process-implementation-manager","json_url":"https://alion.io/job/petsbest-process-implementation-manager.json","meta":{"generated_at":"2026-10-01T03:36:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3128,"day_limit":5000,"remaining_today":1872,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}