{"id":3069622,"url":"https://alion.io/job/pewag-customer-experience-team-member","title":"Customer Experience Team Member","company":{"id":2846179,"name":"pewag","domain":"pewag.com","url":"https://alion.io/company/pewag-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bolingbrook, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-22T09:03:50Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T19:54:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title:\nCustomer Experience Team Member\nCompany Info:\npewag has hundreds of years’ experience in the manufacturing of chains and their components. Since the first documented reference of its forging plant in Brueckl, Austria in 1479, the pewag group has become one of the leading chain manufacturers worldwide. Today its success is based on well-engineered, state-of-the-art quality products and providing best-in-class customer service. pewag’s primary product lines are traction chains, industrial chains, and tire-protection-chains.\npewag Inc. is the North American distribution company and service center, which was founded in 1975. With pewag Inc. distribution locations in Illinois and California, and affiliated locations across the country, pewag Inc. strives to provide excellent customer service and technical support in the United States and Canada.\nCustomer Experience Team Member Repsonsibilities:\nPrepares quotations and processes orders and returns\nServes customers by providing product and service information, and resolving product and service problems\nAttracts potential customers by answering product and service questions, and suggesting information about other products and services\nFacilitates opening new customer accounts\nMaintains customer records by updating account information\nResolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution\nMaintains financial accounts by requesting customer adjustments\nRecommends potential products or services to management by collecting customer information and analyzing customer needs\nContributes to team effort by accomplishing related results as needed\nCustomer Experience Qualifications / Skills:\nCustomer Service\nProduct Knowledge\nMarket Knowledge\nQuality Focus\nProblem Solving\nDocumentation Skills\nPhone Skills\nListening\nResolving Conflict\nAnalyzing Information\nMulti-Tasking\nMicrosoft Office Suite (Outlook, Excel, Word, Teams)\nExperience with Epicor Prophet 21 Software is a plus\nSalesforce Experience a plus\nEducation and Experience Requirements:\nDegree preferred\nPrevious experience, especially in customer service, preferred\nThis position is in-office based out of pewag Inc. headquarters in Bolingbrook, IL, and works Monday through Friday from 8:00am to 4:30pm, with some occasional work outside those hours. Our benefits program includes health, dental, and vision insurance, as well as disability and travel accident insurance. pewag offers a 401k retirement plan, with a company contribution up to 3% of your base salary.\n\nPay Range: $55,000 - $65,000 per year","description_format":"text","description_chars":2737,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Mining"],"lifecycle":[{"event":"open","at":"2026-10-22T09:03:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:2","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/pewag-customer-experience-team-member","json_url":"https://alion.io/job/pewag-customer-experience-team-member.json","meta":{"generated_at":"2026-10-24T21:11:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2846179},"rest":"https://alion.io/mcp/rest/get_company?id=2846179"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpewag-customer-experience-team-member"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpewag-customer-experience-team-member"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpewag-customer-experience-team-member"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pewag-customer-experience-team-member\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpewag-customer-experience-team-member"}]}