{"id":2798897,"url":"https://alion.io/job/pexcard-fraud-risk-analyst","title":"Fraud Risk Analyst","company":{"id":687920,"name":"pexcard","domain":"pexcard.com","url":"https://alion.io/company/pexcard","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Gmail","optional":false},{"name":"Google Sheets","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-17T01:50:31Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T21:11:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Under the direct supervision of the Sr. Manager, Risk and Payments, the Fraud Analyst will focus on real-time fraud monitoring, investigations, dispute/chargeback support, client outreach, and reporting to protect cardholders and program funds. The role requires close collaboration with internal teams and external partners to ensure timely, accurate decisions and smooth processing flows.\nKey Responsibilities\nMonitor real-time transaction queues and decision incidents; investigate and resolve fraud alerts and reported cases.\nEngage with clients to validate transactional behavior, collect evidence, and determine the appropriate course of action.\nPerform dispute/chargeback intake and support; document findings and actions within established service-level agreements.\nUtilize analytic tools and datasets to detect, monitor, and mitigate emerging fraud threats; escalate trends and recommend rule/process changes.\nDevelop and maintain clear documentation for fraud operations procedures, decisioning guidelines, and playbooks.\nGenerate comprehensive reports to analyze performance, loss drivers, and rule effectiveness; synthesize insights for stakeholders.\nAssist in identifying process improvement opportunities and partner with Technology/Operations to implement enhancements.\nProvide training and education to internal teams on fraud patterns, prevention measures, and best practices.\nProvide backup support for the Risk & Payments team’s processes as needed (e.g., ACH/Wire/AML reviews).\nProcess ACH returns end-to-end: review return and reason codes, research and reconcile returned items, and communicate outcomes to clients and internal teams.\nProvide collections support when needed: track delinquent accounts, conduct client outreach and recovery efforts, document repayment arrangements, and escalate accounts for write-off or third-party placement in line with policy.\nUse AI tools and machine learning models to triage alerts, summarize case evidence, and accelerate investigations; validate AI-generated output and provide feedback to tune models and reduce false positives.\nIdentify manual, repetitive work across fraud, ACH processes and partner with internal teams to automate workflows, alerts, and reporting\nContribute to achieving departmental and company-wide OKRs (Objectives and Key Results).\nPerform other duties as assigned.\n\nSkills, Knowledge and Expertise\nExperience working in banking, fintech, or card payment industries.\n2+ years of fraud or finance-related experience in an Operations or Fraud department.\nIntermediate to advanced skills in Microsoft Excel and Microsoft Office; proficiency with Gmail and Google Sheets.\nExperience with fraud platforms, case management systems, and dispute/chargeback workflows (VISA/Mastercard) preferred.\nComfort using AI tools in a day-to-day operations setting (e.g., generative AI assistants, ML-based risk scoring); able to write effective prompts and critically validate AI-generated output.\nExposure to automation and AI tools such as; Claude, Devin, ChatGPT, etc..\nCuriosity and adaptability toward emerging technology; interest in redesigning manual processes rather than simply executing them.\nStrong research, analytical, and problem-solving skills with keen attention to detail.\nExcellent oral and written communication skills; able to distill complex issues clearly for non-technical audiences.\nHighly effective time-management and planning skills; able to manage queues and deadlines with minimal supervision.\nAbility to develop effective working relationships and excel in a cross-functional, fast-paced environment.\nBenefits\nOur People: Join an ego-free team of high-performers who value transparency, collaboration, and constant improvement.\nHealth: 80% Company-Subsidized Medical, Dental, & Vision.\nTime Off: Flexible PTO + Federal Reserve Bank Holiday Schedule.\nFinance: 401(k) with 3% Match.\nWellness: ClassPass Credits & Gym Membership Subsidies.\nGrowth: Sponsored Learning & Development Opportunities.\nLocation: Remote-First Culture.","description_format":"text","description_chars":4026,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-18T01:50:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-19T00:05:37Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/pexcard-fraud-risk-analyst","json_url":"https://alion.io/job/pexcard-fraud-risk-analyst.json","meta":{"generated_at":"2026-10-19T00:05:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":87,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687920},"rest":"https://alion.io/mcp/rest/get_company?id=687920"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpexcard-fraud-risk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpexcard-fraud-risk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpexcard-fraud-risk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pexcard-fraud-risk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpexcard-fraud-risk-analyst"}]}