{"id":4239313,"url":"https://alion.io/job/pfgc-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1921015,"name":"PFGC","domain":"pfgc.com","url":"https://alion.io/company/pfgc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T11:55:21Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more\nGrowth opportunities performing essential work to support America’s food distribution system\nSafe and inclusive working environment, including culture of rewards, recognition, and respect\nWhy Join Core-Mark?Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.\nHourly Rate: $18.50\nSchedule: 9:30AM - 6:00PM\n1 work from home day per week after training!\nHiring for our next training dates of:December 28th\nJanuary 11th\n\nPosition Purpose:\nThis role is designed to support that transition, ensuring adoption and effective use of the new system across more than 30 Operating Companies (OpCos), sales teams, and customer groups.\nTelephone availability and inbound customer call handling are essential functions of this position. The Customer Service Representative is expected to report to work as scheduled, remain available and actively working during scheduled hours, and participate in assigned telephone coverage. Employees are expected to accept and manage inbound customer telephone calls when assigned to phone coverage and to maintain the level of telephone availability necessary to support department staffing and customer service requirements.\n• Perform the essential functions of the Customer Service Representative position, with or without reasonable accommodation.\n• Remain available and actively working throughout scheduled work hours, except for authorized breaks, meals, approved time away, or other authorized activities.\n• Maintain the level of telephone availability necessary to support department staffing and customer service requirements.\n• Accept and manage inbound customer telephone calls when assigned to phone coverage.\nParticipate in the Customer Service telephone queue or assigned phone coverage as scheduled.\nKey Responsibilities:\n• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.\n• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.\n• Execute follow-up actions to close usage gaps, including direct outreach and support.\n• Provide hands-on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.\n• Investigate and understand the reasons behind non-usage or low adoption, and collaborate with internal teams to remove barriers.\n• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.\nEssential Functions:\n• Handling inbound customer telephone calls is an essential function of this position.\n• Customer Service Representatives are collectively responsible for providing telephone coverage throughout operating hours. When assigned to phone coverage, employees are expected to remain available for and accept customer calls.\n• Employees may perform other assigned Customer Service duties when directed or when those duties are consistent with the department's established work plan and do not interfere with required telephone coverage.\n• Employees are expected to follow established schedules, attendance requirements, phone assignments, break schedules, and management direction.\n• Employees are expected to perform the essential functions of the position, with or without reasonable accommodation. Accommodation requests will be handled through the Company's Human Resources accommodation process.\nThe ideal candidate should possess the following:\n• Excellent communication skills.\n• Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.\n• Ability to solve practical problems and deal with a variety of concrete variables in situations.\n• Ability to perform detailed data entry work accurately and efficiently within deadlines.\n• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.#CM-ALL","description_format":"text","description_chars":4254,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Education assistance","Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Military Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-11-13T11:55:21Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.788,"p_room":0.75,"age_days":18,"expected_fill_days":26,"reasons":["conf:1","win:late","comp:brand"],"computed_at":"2026-11-13T13:19:50Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/pfgc-customer-service-representative-2","json_url":"https://alion.io/job/pfgc-customer-service-representative-2.json","meta":{"generated_at":"2026-11-13T13:19:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1921015},"rest":"https://alion.io/mcp/rest/get_company?id=1921015"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfgc-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfgc-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfgc-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfgc-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfgc-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4239313}},{"tool":"search_jobs","arguments":{"company":"pfgc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4239313},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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