{"id":2602613,"url":"https://alion.io/job/pfizer-cfc-excellence-manager","title":"CFC Excellence Manager","company":{"id":3480,"name":"Pfizer","domain":"pfizer.com","url":"https://alion.io/company/pfizer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia","Jakarta, Indonesia","Singapore","Manila, Philippines"],"countries":["MY","ID","SG","PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3394},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"MISP","optional":false}],"status":"live","first_seen_at":"2026-10-15T08:32:23Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T17:27:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Purpose\nThe CFC Excellence Manager (Customer Facing Colleague) is MISP's cluster (MISP: Malaysia, Singapore, Indonesia, Philippines) standardisation and continuous-improvement engine for customer-facing operations. The role supports all four markets, identifies common needs and legitimate differences, synchronises cluster activity and turns recurring issues into improvement opportunities with GOSC and above-market partners, without replacing local CE&I or CFC leads.\nKey responsibilities\nBuild the MISP CFC Excellence roadmap from needs surfaced by CE&I Managers and local CFC and Sales leads.\nAct as the cluster operational interface to the Global Operations Service Center (GOSC) for territory design, incentive compensation, customer engagement planning and customer relationship management processes.\nRun the cluster HCP/HCO segmentation and targeting process: set common standards and refresh cycles, coordinate GOSC delivery, and work with CE&I Managers on local validation, on behalf of the CE&I Lead.\nTrack the quality and timeliness of GOSC outputs, consolidate cross-market issues, coordinate escalations and identify opportunities to improve accuracy, turnaround, process discipline and standardisation.\nExplore and progressively standardise ways of working across markets, while preserving legitimate market differences.\nSynchronise cluster cycle calendars, including segmentation refresh, incentive payout, territory realignment and customer engagement planning cycles.\nPartner with local leads on cluster incentive plan and contest strategy, aligned with business priorities and global policy; lead in-cluster implementation of new CFC systems, processes and policy changes.\nAccountable for\nCluster CFC roadmap, standards and progress\nCluster segmentation and targeting standards and refresh cycles\nGOSC service interface and consolidated improvement agenda\nWorks closely with\nCE&I Managers and local CFC/Sales leads\nCommercial Performance and Commercial Enablement\nGOSC, CET, Compliance, enterprise insights and Digital Technology\nRole flexibility\nWhere business needs require, this MISP-level role may be asked to take on a secondary hat as CE&I Manager for one MISP market, as agreed with the CE&I Lead and PX. When assigned, the role holder also carries the full local accountability described in the CE&I Manager profile, kept distinct from the MISP accountabilities above.\nQualifications and experience\nExperience in commercial operations, field-force operations or a shared-services interface role.\nStrong knowledge of segmentation, targeting, territory, incentive compensation, customer relationship management and customer engagement planning.\nProcess standardisation, PMO and data-consolidation capability, including advanced Excel proficiency.\nStrong stakeholder management across markets and shared-services teams.\nTypically 7+ years of relevant experience in pharma or a comparable regulated industry.\nLeadership expectations\nBusiness Acumen, Leading Change, Decisiveness and Building Effective Teams are critical.\nAccountability, Developing Others and a One Pfizer mindset are highly weighted.\nUse approved AI tools responsibly to improve productivity, quality and decision-making.\nWork Location Assignment: On Premise\nPfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.\nTo learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.\nMarketing and Market Research","description_format":"text","description_chars":3601,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-15T08:32:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-15T22:02:23Z"},"pay":null,"html_url":"https://alion.io/job/pfizer-cfc-excellence-manager","json_url":"https://alion.io/job/pfizer-cfc-excellence-manager.json","meta":{"generated_at":"2026-10-15T22:02:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3480},"rest":"https://alion.io/mcp/rest/get_company?id=3480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfizer-cfc-excellence-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfizer-cfc-excellence-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfizer-cfc-excellence-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfizer-cfc-excellence-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfizer-cfc-excellence-manager"}]}