{"id":3176959,"url":"https://alion.io/job/pfizer-dedicated-care-coordinator-north-central","title":"Dedicated Care Coordinator North Central","company":{"id":3480,"name":"Pfizer","domain":"pfizer.com","url":"https://alion.io/company/pfizer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":20,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":162900,"max":271500,"currency":"USD","period":"year","gross":null,"usd_annual":271500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T20:15:29Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T11:32:32Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why Patients Need You\nThe Inflammation and Immunology Dedicated Care Coordinator (DCC) is a non-promotional, field-based role that supports patients’ access to PDPA and VFM products when prescribed by a licensed healthcare provider. The DCC owns the continual management and progression of the patient journey - from HUB enrollment through post-fill follow-up - working directly with patients, providers, payers, HUB partners, and third-party vendors. It is a dual patient- and HCP-facing role spanning a patient journey, and the colleague in this role carries 100% ownership of every case in their assigned geography.\nWhat You Will Achieve\nThe DCC is a subject-matter expert on reimbursement, access, and coverage issues that can educate patients/caregivers and healthcare providers on matters relating to reimbursement, access, and coverage. The DCC will serve as the primary point of contact for patients/caregivers and healthcare providers regarding the status of their request for reimbursement support and access assistance and will also provide updates to patients/caregivers and healthcare providers on their status as appropriate. The DCC holds end-to-end case ownership: benefits investigation and verification, prior authorization and appeals support, appointment and baseline assessment coordination, Interim Care and voucher administration, copay support, prescription triage, and scheduled post-fill follow-up.\nHow You Will Achieve It\nCase Ownership and the Patient Journey\nOwn 100% of assigned cases and drive the continual management and progression of the patient journey, from HUB enrollment through post-fill follow-up\nBe the central point-of-contact for patients/caregivers and HCP providers regarding the status of their request for reimbursement and access support related to a patient case.\nAnswer questions from patients/caregivers relating to access and coverage\nMaintain a clear understanding of the patient access journey and requirements at each stage of the process, as well as the role played by patients/caregivers and HCP providers in the process\nSupport access with HCPs and opted-in patients/caregivers who have been prescribed a PDPA OR VFM product\nBenefits Investigation and Financial Navigation\nConduct the Summary of Benefits (SOB) discussion required for every HUB-enrolled patient, reviewing both the product benefit structure, any associated cost and the baseline appointments for VFM\nObtain all missing information on the Patient Enrollment Form (PEF) and verify the testing, voucher, and Interim Care options selected by the HCP office\nWalk the patient through out-of-pocket cost, deductibles, copay options, and the reimbursement program, including the impact of maximizers and accumulators\nVerify coverage for the product and for required baseline tests across both PBM and major medical insurance for VFM\nOversee the entire prior authorization process, including submission and verification with both the patient and the provider\nConduct benefit investigation and verification (BI/BV) calls directly with payers and patients for patients with 3rd party restrictions\nConfirm and communicate product coverage, cost, prior authorization and appeal requirements, Interim Care program PA and Appeal deadlines, and baseline assessment tests to HCP and patient\nAppointment and Assessment Coordination\nSchedule, reschedule and confirm patient appointments in coordination with the patient, the provider, and the vendor\nSecure the appropriate confirmation communication back from the provider (CFT)\nCoordinate compliantly with IQVIA/MDX on patient assessment tests - confirm tests are completed and reschedule where needed\nProgram and Copay Administration\nOnce IC is approved, manage all Interim Care (IC) program administrative requirements and deadlines with the provider and the patient, including Extended Interim Care programs\nConfirm voucher need and eligibility with the provider and patient, and triage the voucher for shipment to the patient\nMaintain Copay portal access and help approved commercial patients secure a copay card\nOwn copay eligibility attestation responsibility\nFollow up with the patient post-fill to confirm the copay card is functioning correctly\nPrescription Triage, Fulfillment, and Ongoing Follow-Up\nTriage the voucher, paid prescription, and/or Interim Care fill within Polaris\nContact the patient at 10 days and again at 45 days post-prescription, confirming that no logistical or financial questions remain outstanding\nCase and Systems Ownership\nManage and update various case types in Polaris, using its texting, faxing, and prescription triage capabilities\nView and interpret prior authorization, appeal, and PEF documentation for accuracy\nShare and manage cases with HUB partners across all patient journeys\nCoordinate as appropriate with other Pfizer colleagues and Patient Support Program/HUB employees, via tasks and secure messages to requests for action, to help resolve problems with individual patient cases\nMaintain case comments as a real-time account of the patient journey, including a recap of every call made to the HCP and the patient\nUse the Kite works encrypted email system for correspondence with patients and providers\nManage the Docusign process with patients to obtain required consents\nDevelop an organized, concise, and compliant way to manage assigned patient cases within established time frames\nCompliance, Safety Reporting, and Communication\nReport adverse events (AEs) in accordance with company requirements - AE reporting volume is elevated in this role, patient contact is more frequent and spans the entire patient journey\nOperate within the tighter content controls and system permissions that apply to this role\nCompliantly communicate the access landscape and options to patients/caregivers and HCPs\nLink the patient access support to meet patient needs, using Brand RC-approved materials\nConduct yourself with the utmost discretion and confidentiality\nAdhere to strict company compliance guidelines and procedures\nWork and lead cross-functionally with internal and external colleagues, compliantly, to improve the patient access journey\nEffectively link customer insights to the offerings and approved resources to address patient access barriers\nBuild trust through compliant follow-up and knowledge of the access journey\nDemonstrate excellence in responsible business communication, both written and spoken\nQualifications\nMust-Have\nB.S. or B.A. Degree 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions.\nExperience as an FRM, PAC, ACM, FAS or working experience within access and Reimbursement\nDemonstrated ability to communicate directly with patients, with providers, and with cross-functional colleagues\nProficiency conducting benefit investigation and verification directly with payers, and working knowledge of prior authorization and appeals processes\nWorking knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs\nAbility to own a high volume of concurrent cases across a patient journey that could average approximately 20 days, with disciplined documentation and follow-through\nAbility to meet adverse event reporting obligations in a role with frequent, direct patient contact\nStrong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.\nAppropriate and compliant communication and collaboration with cross-functional field-based colleagues (Sales, Medical, FRM, PCA/SAS, KAD, Government Relations) to ensure optimal and appropriate patient access.\nAlignment with HQ stakeholders to ensure appropriate understanding of, and support for patient access (e.g., Brand and Customer Marketing teams and PCA/SAS teams).\n\nNice-to-Have\nExperience in a Patient and/or customer facing role requiring access and reimbursement education.\nWorking proficiency in Polaris, including case management and documentation, prescription triage and interpretation of PA, appeal and Patient enrollment documents.\nExperience working with a HUB.\nExperience with Kite works or a comparable encrypted email platform, Docusign, and copay portal administration\nExperience coordinating with third-party vendors on patient assessment, testing, or specialty pharmacy logistics (e.g., IQVIA/MDX, Sonexus)\nExperience supporting Interim Care, free goods, or bridge programs\nExperience with both pharmacy benefit (PBM) and major medical benefit coverage pathways\nKnowledge & Skill Sets Desired:\nExcellent communication skills, both written and verbal\nExceptional relationship building skills, especially with elderly age groups\nTrust\nIntegrity\nEmpathy\nPatience\nDeliver meaningful & concise presentations\nStrong attention to detail and organizational skills\nExceptional critical thinking skills, ability to understand complex processes and effectively communicate to diverse community of patients\nOutstanding collaboration and networking abilities\nAbility to work in a team environment\nUnderstanding of Specialty Pharmaceuticals and Patient Journeys\nAdherence to Regulatory and Compliance Standards\nFlexibility to work across different time zones if needed\nOther Job Details\nWork Location Assignment: Remote colleagues from home 5 days a week or are field-based colleagues that are not affiliated with a Pfizer site.\nAbility to travel - Approximately 10% to 20%\nTime Zone: Central\nEligible for Relocation Package - NO\n LAST DAY TO APPLY -10/29/26\nThe annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.\nThis role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.\n\nRelocation assistance may be available based on business needs and/or eligibility.\nCandidates must be authorized to be employed in the U.S. by any employer.\nU.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.\nSunshine Act\nPfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the governm...","description_format":"text","description_chars":13440,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Oncology Therapeutics","Infectious Disease Therapeutics","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-23T20:15:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":271500,"is_top_pay":true},"html_url":"https://alion.io/job/pfizer-dedicated-care-coordinator-north-central","json_url":"https://alion.io/job/pfizer-dedicated-care-coordinator-north-central.json","meta":{"generated_at":"2026-10-27T14:42:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3480},"rest":"https://alion.io/mcp/rest/get_company?id=3480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfizer-dedicated-care-coordinator-north-central"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfizer-dedicated-care-coordinator-north-central"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfizer-dedicated-care-coordinator-north-central"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfizer-dedicated-care-coordinator-north-central\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfizer-dedicated-care-coordinator-north-central"}]}