{"id":2246193,"url":"https://alion.io/job/pfizer-director-ai-experience-design-lead","title":"Director, AI Experience Design Lead","company":{"id":3480,"name":"Pfizer","domain":"pfizer.com","url":"https://alion.io/company/pfizer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":23,"ghost_share":0,"stale_share":0.739,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Tampa, United States","Washington, United States","Thessaloniki, Greece","United Kingdom","United States"],"countries":["US","GR","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":176600,"max":294300,"currency":"USD","period":"year","gross":null,"usd_annual":294300},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T21:27:25Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"Use Your Power for Purpose\nAt Pfizer, our business development and strategic planning teams serve as the corporate face in crucial negotiations that influence our capacity to deliver life-changing breakthroughs for patients. We seek passionate colleagues like you who can tackle challenges head-on and innovate groundbreaking solutions to fulfill our mission. Your dedication is essential in navigating complex scenarios and driving forward our commitment to transforming patient lives. Join us in this vital role where your contributions will be pivotal in achieving our goals and making a significant impact on global health.\nAt Pfizer, our mission is to create breakthroughs that change patients’ lives. As part of the Customer Experience function in the Chief Technologist Organization, we are seeking a Director, AI Experience Design Lead to own how Pfizer’s AI looks, sounds, and behaves, and to build and lead the design team that ships it.\nPfizer is putting AI in front of 80,000 colleagues and every surface needs to feel like it came from the same company. This role owns that consistency as a product: the AI-first design system behind human and agent experiences. It defines what colleagues see, what agents say, how uncertainty gets disclosed, and how regulated content behaves. The deliverables are working systems: tokens, patterns, and standards that live in MCP and flow into the build pipeline, so engineers and the Design QA Agent get the correct pattern by default and teams build compliant experiences without waiting on review cycles.\nThe Director is accountable for the system the way a product owner is accountable for a product: adoption in code, pattern reuse, override rates, and first-pass compliance are the scoreboard. When telemetry shows a pattern failing, the Director retires it.\nThis role is designed for a highly experienced design leader who brings exceptional executive presence, narrative storytelling ability, and political acumen, while remaining deeply hands-on and invested in growing the people on their team: a player-coach who ships production design work alongside the team and leads complex, high-stakes design initiatives across Pfizer’s AI platforms and enterprise LLM integrations.\nThis is a Director-level role combining people leadership with deep individual contribution. The Director works across every modality the platforms speak (screens, conversation, voice, and agent-to-agent interaction) and moves fluidly between shipping production design work, delivering design standards as code, and growing the team. Deep technical understanding of how LLMs, agents, and modern product stacks behave anchors the role’s credibility with Engineering and Product.\nROLE RESPONSIBILITIES\nAI Design System Ownership: Own, extend, and evolve Pfizer’s AI-first design system across human and agent surfaces: the single source of truth for how Pfizer’s AI looks, sounds, and behaves.\n Design Standards as Code: Deliver design standards as code: tokens, patterns, and components shipped into the engineering build pipeline so the correct, compliant pattern is the default, with accessibility (WCAG 2.1 AA) built in.\n Adoption Tracking & Standards Drift: Track adoption in code (pattern usage, override rate, exception requests) and retire patterns the data shows are not working.\nExperience Metrics: Connect design outcomes to measurable KPIs: adoption, task success, trust, time-to-resolution, and first-pass compliance. \nLead by Example & Innovation: Set the design bar by shipping: work in the new AI tools first, put innovative work on the table, and show the team how the craft is done now. \nHands-On Design Delivery: Independently own end-to-end design execution for high-impact, ambiguous initiatives, from problem framing through high-fidelity, interactive, and executive-ready prototypes. \n Agentic & Conversational Design Authority: Act as the design authority for Agentic AI experiences, including systems that plan, reason, invoke tools, and execute multi-step workflows with humans in the loop. Own Conversational UX end-to-end (chat and/or voice), including dialog flows, conversation state, error recovery, escalation, and safe fallback behaviors. \nAssistant Behavior Design: Define assistant behaviors such as tone and voice, refusal patterns, transparency cues, and explainability, designing for edge cases and failure modes in regulated contexts. \nLLM Product Partnership: Partner closely with AI, Data, Product, and Engineering teams to co-own LLM-enabled products that balance autonomy, usability, safety, and trust. \nCraft Excellence: Maintain an exceptional design bar across interaction design, visual design, systems thinking, product thinking, and storytelling. \nExecutive Design Advisory: Serve as a trusted design advisor to Product, Engineering, and Executive stakeholders across the Chief Technologist Organization’s platform teams and translate complex design and AI concepts into decisions leaders can act on. \nProduct Vision & Roadmap: Support product vision and roadmap prioritization, helping Product and Engineering partners evaluate which AI capabilities to build, sequence, or sunset based on user value and experience impact. \nTeam Building & Talent Lifecycle: Build, lead, and grow a high-performing team of experience designers: hiring bar, roles and levels, growth paths, and the full talent lifecycle; mentor direct reports by modeling the craft in their own work. \nBudget & Resourcing: Own the team’s operating budget and staffing across platforms and initiatives; partner with Finance on annual planning. \nROLE BEHAVIORS\nDon't Lose Your Curiosity: Leads the practice’s exploration of new design tools and methods; experiments in the open and brings validated techniques into the team’s standard ways of working. \nSet an Example for Your Team: Models the craft daily; ships production design work that sets the bar for the team and shows, rather than tells, how AI-first design gets done. \nAct with Agency: Makes decisions without waiting for a laid-out plan; gathers just enough context and starts making, improvises around missing inputs, and corrects course with evidence from the work itself. \nCare for the Craft: Holds a strong, defensible point of view on visual and interaction style; treats typography, motion, tone, and interaction detail as the product rather than the polish. \nOwn the Outcome: Takes accountability for experience quality and adoption on every surface the design system touches; treats pattern reuse and first-pass compliance as the team’s scoreboard. \nBe Polymath Oriented: Works fluently across design, engineering, and AI; translates between design intent and technical implementation and builds the team’s depth beyond a single specialty. \nCommunicate with Precision: Sets the standard for spec-driven design communication; presents design rationale clearly to audiences from engineers to senior leadership. \nThink in Systems: Designs patterns once so they scale across every platform and agent surface; connects design decisions to how the whole experience, organization, and platform behave together. \nHere Is What You Need (Minimum Requirements)\nMust have a bachelor's degree with at least 8 years of progressive experience in Experience Design, UX, or Product Design, with a proven track record of delivering complex, high-impact digital products and experiences in enterprise or highly matrixed environments OR a master's degree with at least 7 years of experience OR a PhD with 5+ years of experience\n5+ years of direct people management experience, including hiring, developing, and leading high-performing design teams. \nWorking fluency with front-end development principles, APIs, and design-token pipelines, sufficient to partner with Engineering on delivering design standards as code. \nExperience owning and evolving design systems and AI-first interaction patterns at scale to ensure scalability, consistency, and quality. \nDeep expertise in AI-driven experience design, including hands-on experience designing Agentic AI workflows and Conversational UX (chat and/or voice), such as dialog flows, conversation state management, repair and fallback patterns, escalation models, and human-in-the-loop controls. \nAdvanced understanding of how AI systems behave, communicate, and build trust, including experience designing transparency cues, explainability patterns, refusal behaviors, safety guardrails, and responsible AI interaction models. \nExceptional design judgment and craft excellence, with the ability to independently produce end-to-end design work from problem framing through high-fidelity, interactive, and executive-ready prototypes. \nOutstanding executive communication and storytelling skills, including the ability to clearly articulate, justify, and defend design decisions to senior leadership and diverse stakeholder groups. \nExpertise in accessibility and inclusive design, with hands-on experience ensuring WCAG 2.1 AA compliance across digital products and platforms. \nStrong analytical and problem-solving skills, with the ability to synthesize qualitative and quantitative inputs into clear design direction and actionable insights. \nA robust portfolio demonstrating system-level thinking, AI-powered experiences, and rapid prototyping approaches, including design standards or components shipped as production code. \nCandidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.\nBonus Points If You Have (Preferred Requirements)\nStrong product design experience (not only UI): partnering with Product/Engineering to shape scope, prioritize tradeoffs, and define measurable outcomes. \nHands-on building with LLM APIs or agent frameworks to prototype real agent behavior in code, not only static interfaces. \nAdvanced prompt engineering skills, using prompts as detailed creative briefs that set parameters, constraints, and brand identity. \nExpertise in working within lean or agile environments with fast-paced, iterative product cycles. \nTrack record of building design teams from the ground up, including hiring, onboarding, and career-pathing frameworks. \nExperience with AI experience evaluation approaches: conversation quality testing, scenario-based risk testing, and iterative improvement loops tied to product metrics. \nEXPERT-LEVEL SKILLS\nCraft Mastery: A recognized authority in interaction, visual, and conversation design; independently produces work from ambiguous brief to production-ready execution. \nDesign-Engineering Fluency: Operates where design and engineering converge; ships tokens, patterns, and standards as code and engages engineers on implementation tradeoffs. \nAgentic AI Expertise: Deep working knowledge of how LLMs and agentic systems behave; designs trustworthy, transparent, and explainable experiences and anticipates failure modes. \nMulti-Audience Communication: Communicates design rationale from engineering standups to executive forums and translates complex AI and design concepts into decisions leaders can act on. \nProblem Discovery: Turns ambiguous, high-stakes briefs into clear design problems; the go-to person for the least defined design challenges on Pfizer’s AI platforms. \nPHYSICAL/MENTAL REQUIREMENTS\nStrong digital literacy and an \"AI-first\" mental model, with the ability to critically evaluate and integrate generative tools into the creative process to solve complex design challenges at scale \nAbility to manage multiple complex programs and projects simultaneously \nStrong analytical and problem-solving skills \nNON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS\nOccasional travel may be required for workshops, team meetings, or stakeholder engagement\nFlexibility to work across global time zones as needed\nWork Location Assignment: Hybrid\nThe annual base sa...","description_format":"text","description_chars":15992,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Relocation assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Prescription Drugs","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-11T02:03:33Z"},{"event":"close","at":"2026-10-27T01:14:11Z"},{"event":"reopen","at":"2026-10-28T14:51:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 47 · green card filings: 2","filings_12m":47,"filings_prev_12m":91,"green_card_filings_12m":2,"median_offered_wage_usd":127296,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.545,"p_room":0.45,"age_days":20,"expected_fill_days":13,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":294300,"is_top_pay":true},"html_url":"https://alion.io/job/pfizer-director-ai-experience-design-lead","json_url":"https://alion.io/job/pfizer-director-ai-experience-design-lead.json","meta":{"generated_at":"2026-10-30T00:09:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3480},"rest":"https://alion.io/mcp/rest/get_company?id=3480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfizer-director-ai-experience-design-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfizer-director-ai-experience-design-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfizer-director-ai-experience-design-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfizer-director-ai-experience-design-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfizer-director-ai-experience-design-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2246193}},{"tool":"search_jobs","arguments":{"company":"pfizer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2246193},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}