{"id":2249929,"url":"https://alion.io/job/pfizer-manager-ai-ops-site-reliability-engineer","title":"Manager, AI Ops Site Reliability Engineer","company":{"id":870276,"name":"Pfizer","domain":"pfizer.gr","url":"https://alion.io/company/pfizer-gr","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Thessaloniki, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"AWS Bedrock AgentCore","optional":false},{"name":"Context Engineering","optional":false},{"name":"Dynatrace","optional":false},{"name":"Hallucination","optional":false},{"name":"LangGraph","optional":false},{"name":"LLM","optional":false},{"name":"LLM Evaluation","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"LangChain","optional":true}],"status":"live","first_seen_at":"2026-09-17T08:44:50Z","employer_posted_date":null,"last_verified_at":"2026-09-17T08:44:50Z","board_verified":false,"closed_at":null,"days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"The CISO Infrastructure & Cloud Services organization delivers excellence in the pursuit of breakthroughs that change patients' lives through industry-leading infrastructure operations performance. We ensure optimal performance of global application hosting and network services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer's business processes and patient outcomes.\n\nWe are seeking an Manager, AI Ops Site Reliability Engineer to own how our operations agents think and how well they perform, within Hosting SRE Operations, based in Greece. In this role, you design the agent workflows, prompts and context, build the evaluation harness that proves accuracy against our own estate, and partner with our existing domain experts to convert their operational know-how into reliable, measurable agent behavior. You bring depth in AI and evaluation; our domain specialists bring the deep OS, Storage, Data Protection, Database and HCI knowledge - together you turn classic operations into trustworthy AI operations.\n\nROLE RESPONSIBILITIES\n\nDesign agent workflows for intake and investigation: the prompts, context and retrieval, tool selection and decision logic that determine how the agent classifies, enriches and reasons about incidents.\n\nBuild and own the evaluation harness: ground-truth datasets drawn from historical incidents, accuracy, precision and recall metrics, regression tests, and hallucination and error detection - so every change to an agent is measured before it ships.\n\nDefine the reasoning guardrails: what an agent may conclude and propose, how confident it must be, and when it must defer to a human - the quality side of the approval gate.\n\nTurn tacit operational knowledge into machine-usable context: work with the existing domain experts to convert their runbooks and past investigations into retrievable knowledge the agent can cite.\n\nRun the transformation on Operational workflows: take a classic operational process, redesign it with the domain owner as an agent-assisted flow, pilot it, and measure toil and MTTR reduction.\n\nContinuously tune agent quality against production results, feeding misses back into prompts, context and the evaluation sets.\n\nCollaborate with SRE, Ops, Platform teams, AI Ops Platform Engineers, AI Ops Site Reliability Engineers, and other stakeholders to align operational requirements, platform capabilities, automation strategies, and execution priorities\n\nQUALIFICATIONS\n\nBachelor's degree in a technical field or equivalent practical experience.\n\n4 years+ in software, data or ML/AI engineering, including hands-on delivery of LLM or agent-based applications in production.\n\nDemonstrated prompt and context engineering, and experience building structured evaluations for AI systems (ground-truth sets, metrics, regression testing; LLM-as-judge a plus).\n\nWorking knowledge of agent frameworks and tooling (for example Amazon Bedrock AgentCore or LangGraph) and RAG / knowledge-base design, with strong Python.\n\nIT operations literacy to design realistic operational workflows and judge the plausibility of agent output. You do not need to be a domain administrator - you will partner with domain experts who are.\n\nStrong analytical and communication skills to work with SREs, extract knowledge and present accuracy results credibly. Familiarity with ServiceNow, Dynatrace or observability data is a plus.\n\nDemonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.\n\nNON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS\n\nPeriodic international and domestic travel required (less than 10%)\n\nPlease apply by sending your CV in English.\n\nWork Location Assignment: Hybrid\n\nPurpose\n\nBreakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.\n\nDigital Transformation Strategy\n\nOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.\n\nFlexibility\n\nWe aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!\n\nEqual Employment Opportunity\n\nWe believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.\n\nDisability Inclusion\n\nOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!","description_format":"text","description_chars":5671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T02:04:41Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.651,"p_room":0.55,"age_days":29,"expected_fill_days":22,"reasons":["seen:29","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pfizer-manager-ai-ops-site-reliability-engineer","json_url":"https://alion.io/job/pfizer-manager-ai-ops-site-reliability-engineer.json","meta":{"generated_at":"2026-10-18T11:34:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":870276},"rest":"https://alion.io/mcp/rest/get_company?id=870276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfizer-manager-ai-ops-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfizer-manager-ai-ops-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfizer-manager-ai-ops-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfizer-manager-ai-ops-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfizer-manager-ai-ops-site-reliability-engineer"}]}