{"id":2707661,"url":"https://alion.io/job/pfizer-manager-ai-ops-sre-platform-engineer-2","title":"Manager, AI Ops SRE Platform Engineer","company":{"id":3480,"name":"Pfizer","domain":"pfizer.com","url":"https://alion.io/company/pfizer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Thessaloniki, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"Ansible","optional":false},{"name":"AWS Bedrock AgentCore","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"Dynatrace","optional":false},{"name":"LangGraph","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false},{"name":"Agile","optional":true},{"name":"Incident Management","optional":true},{"name":"LangChain","optional":true}],"status":"live","first_seen_at":"2026-10-16T13:04:04Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T03:50:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Role Summary\nThe CISO Infrastructure & Cloud Services organization delivers excellence in the pursuit of breakthroughs that change patients' lives through industry-leading infrastructure operations performance. We ensure optimal performance of global application hosting and network services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer's business processes and patient outcomes.\nWe are seeking an AI Ops SRE Platform Engineer to build and own the platform behind our AI-driven operations and to act as technical coordinator for a small AI Operations pod within Hosting SRE Operations, based in Greece. This role leads the design and delivery of our agent-assisted incident pipeline - from intake classification and enrichment, through read-only investigation, to guarded remediation approved by a human. The successful candidate combines hands-on engineering of AI agents and automation with strong operations judgement, and will convert classic infrastructure operations across Server, Storage, Data Protection, Database, Middleware and HCI into reliable, measurable AI-driven operations.\nRole Responsibilities\nAccountable for the technical direction and coordination of the Greece AI Ops pod, aligning the team's work by influence rather than line authority, and acting as the senior technical decision-maker and escalation point when incidents or design choices exceed the pod's normal thresholds.\nOwn the end-to-end design and delivery of the Agentic Ticket pipeline, from intake (classification, enrichment, prioritisation, routing) through cross-system investigation and root-cause drafting, accountable for its reliability, safety and readiness for production use.\nOwn the capability contract that governs the agent runbooks, the integration allow-list, and read-versus-change scope per system, defined jointly with Platform and Cloud Engineering on a default-deny basis, exercising judgment over what the agent may safely be permitted to do.\nSet the standards for how connectors and remediation playbooks are built across the operational toolchain (e.g. ServiceNow, Dynatrace, Aria, AIQUM, Rubrik) with execution through SSM and Ansible, ensuring every automated action carries rollback and audit and meets the pod's safety bar.\nHold the pipeline to explicit accuracy and reliability targets, validated against our own estate rather than vendor benchmarks, and judge when performance is trustworthy enough to move an action from human-approved to automatic.\nEmbed SRE and automation-first ways of working across the pod, and hold accountability for continuous improvement and measurable toil reduction across the Hosting domains.\nQualifications\nBachelor's degree in a technical field or equivalent practical experience.\n4 years+ in infrastructure operations, SRE or platform engineering, including a technical leadership or lead-engineer role.\nDemonstrated delivery of production AI-agent or automation systems (for example Amazon Bedrock AgentCore, LangGraph or equivalent), including tool and connector integration via MCP or similar.\nStrong programming and automation skills (Python plus one or more of Bash, PowerShell), CI/CD and coding best practices, and IaC / configuration management (Ansible, Terraform).\nWorking knowledge of at least two Hosting domains (Server/OS, Storage, Data Protection, Database, Middleware or HCI) sufficient to judge remediation safety.\nStrong data literacy and structured evaluation skills to interpret metrics and validate agent outputs.\nFamiliarity with ServiceNow ITOM / Now Assist, Dynatrace and observability tooling is a plus.\nDemonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.\nDemonstrated hands-on experience across infrastructure engineering, automation, and AI/AIOps platforms, with the ability to design and integrate solutions for monitoring, incident management, automated remediation, configuration management, and service reliability.\nNon-Standard Work Schedule, Travel or Environment Requirements\nPeriodic international and domestic travel required (less than 10%)\nPlease apply by sending your CV in English.\nWork Location Assignment: Hybrid\nPurpose\nBreakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.\nDigital Transformation Strategy \nOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.\nFlexibility \nWe aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!\nEqual Employment Opportunity\nWe believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.\nDisability Inclusion\nOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!\n\nPfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.\n\nTo learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.\nInformation & Business Tech","description_format":"text","description_chars":6802,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-10-16T13:04:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pfizer-manager-ai-ops-sre-platform-engineer-2","json_url":"https://alion.io/job/pfizer-manager-ai-ops-sre-platform-engineer-2.json","meta":{"generated_at":"2026-10-17T11:57:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3480},"rest":"https://alion.io/mcp/rest/get_company?id=3480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfizer-manager-ai-ops-sre-platform-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfizer-manager-ai-ops-sre-platform-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfizer-manager-ai-ops-sre-platform-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfizer-manager-ai-ops-sre-platform-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfizer-manager-ai-ops-sre-platform-engineer-2"}]}