{"id":3685040,"url":"https://alion.io/job/pfizer-senior-associate-unified-communications-uc-engineer","title":"Senior Associate, Unified Communications (UC) Engineer","company":{"id":3480,"name":"Pfizer","domain":"pfizer.com","url":"https://alion.io/company/pfizer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":28,"ghost_share":0,"stale_share":0.679,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thessaloniki, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21000,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":23523},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Power Apps","optional":true},{"name":"VPN","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T07:57:11Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Role Summary:\nPfizer’s purpose, breakthroughs that change patients’ lives, is rooted in being a science driven and patient focused company. Digital, data, and technology are central to driving innovation at Pfizer. Digital is at the core of how a modern Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.\nThe Unified Communications (UC) Engineer will engineer Projects including but not limited to new MS Teams Phone Implementations, migrations from Cisco IPT or PBX environments, building new MS Teams Service aspects as needs emerge, consult on MS Teams Phone service architecture, engage with cloud PSTN Vendors, and follow service roadmaps and standards.\nKey Responsibilities:\nRole and responsibilities (include ‘must-have’ and ‘nice-to-have’)\nDesigns, plans, and troubleshoots Microsoft Teams voice solutions.\nConfigures and manages core communication capabilities in Microsoft Teams, including calling plans, phone systems, Direct Routing, and voice routing policies to optimize call quality.\nSets up emergency calling, network settings, and call routing while understanding voice applications and services within Microsoft 365.\nDeploys Microsoft Teams Phone at an enterprise-wide scale across various platforms, including Windows, iOS, Teams Devices, and desk phones.\nIntegrates Microsoft Teams with existing PBX and Cisco Systems, ensuring seamless functionality, call quality management, and troubleshooting.\nContinuously enhances expertise in Teams voice features and unified communication systems.\nAdheres to engineering methodologies, industry standards, and best practices.\nProduces clear, concise, and audience-tailored documentation.\nFollows Pfizer, C-TIES, and ITIL guidelines for Unified Communications (UC) Engineering.\nEnsures all work is completed and recorded in accordance with established standards, methods, and procedures.\nProvides troubleshooting, root cause analysis, and service improvement solution.\nBasic Qualifications:\nBachelor's degree in Information Technology, Computer Science, or a related field.\n3+ years of related work experience in UC Engineering on on-prem and/or cloud systems. \nAbility to work effectively within a multi-disciplinary team and independently.\nExperience collaborating with third-party vendors, including PSTN carriers, cloud providers, Microsoft, and Cisco.\nDemonstrated analytical and systematic problem-solving skills.\nStrong verbal and written communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.\nProven ability to understand business needs and translate them into feature engineering solutions.\nSelf-motivated with a drive for continuous improvement, automation, and process optimization.\nExcellent management, interpersonal, communication, and organizational skills.\nAdaptability to shifting priorities, ambiguity, and rapid change in dynamic environments\nPreferred Qualifications:\nBasic knowledge of key products, including Cisco Call Manager, Microsoft Teams, Telephony, Voice over IP, Public Switched Telephone Network, Internet, and cloud computing.\nHands-on experience with appliances such as AudioCodes SBCs and Cisco Voice Gateways is an added advantage.\nExperience supporting Windows platforms and Azure cloud environments is an added advantage.\nKnowledge of Microsoft Office and Power Apps to support complex data handling needs in projects (Excel Pivot tables, data exports/imports, Power Apps) is beneficial.\nBasic understanding of database technologies, including MySQL and MSSQL.\nDemonstrated intermediate to advanced knowledge of operating systems and dependent platforms, such as Microsoft Windows.\nFoundational understanding of networking concepts, including LAN, WLAN, WAN, DMZ, and VPN, as well as Quality of Service, Call Admission Control, and routing.\nKnowledge of troubleshooting tools and techniques for networks and systems, including remote access tools, Windows Support tools, and connectivity tests.\nExperience supporting applications, platforms, and services in clustered, federated, shared, or virtual environments.\nGeneral understanding of IT security concepts as they relate to production environments.\nPlease apply by sending your CV in English.\nWork Location Assignment: Hybrid\n\nThe annual base salary for this position ranges from €21.000,00. This salary range applies to the location Greece-Thessaloniki Chortiatis. We also offer a range of benefits and programs to meet colleagues’ needs. Benefits vary by location and can include health care coverage, retirement savings plans, insurance benefits, an Employee Assistance Program, wellness benefits and more. Additional details about total compensation and benefits will be provided during the hiring process. Pfizer compensation structures and benefit packages are aligned based on the location of hire. Final compensation will be determined based on the successful candidate’s relevant skills, experience, and qualifications, in accordance with pay equity principles and applicable employment laws.\n\nPurpose\nBreakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.\nDigital Transformation Strategy \nOne bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.\nFlexibility \nWe aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!\nEqual Employment Opportunity\nWe believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.\nDisability Inclusion\nOur mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!\n\nPfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.\n\nTo learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.\nInformation & Business Tech","description_format":"text","description_chars":7480,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Prescription Drugs","Oncology Therapeutics","Infectious Disease Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-03T14:37:23Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":0.9,"age_days":8,"expected_fill_days":13,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":23523,"is_top_pay":false},"html_url":"https://alion.io/job/pfizer-senior-associate-unified-communications-uc-engineer","json_url":"https://alion.io/job/pfizer-senior-associate-unified-communications-uc-engineer.json","meta":{"generated_at":"2026-11-10T12:16:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3480},"rest":"https://alion.io/mcp/rest/get_company?id=3480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpfizer-senior-associate-unified-communications-uc-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpfizer-senior-associate-unified-communications-uc-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpfizer-senior-associate-unified-communications-uc-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pfizer-senior-associate-unified-communications-uc-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpfizer-senior-associate-unified-communications-uc-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3685040}},{"tool":"search_jobs","arguments":{"company":"pfizer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3685040},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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