{"id":2525753,"url":"https://alion.io/job/pgatoursuperstore-retail-operations-manager-2","title":"Retail Operations Manager","company":{"id":4014,"name":"PGA Tour Superstore","domain":"pgatoursuperstore.com","url":"https://alion.io/company/pgatoursuperstore","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Quinta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-22T17:45:19Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"24.00 - 27.50 USD HourlyOverview\nAt PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.\nPosition Summary\nThe Operations Manager (OM) is a proficient leader in operations, processes, and efficiency. They are pivotal in delivering a consistent Customer experience by managing product presentation, availability, pricing accuracy, and signage on the sales floor. Expected to assume ownership of their designated departments, this role undertakes comprehensive management responsibilities for their Associates, ensuring promptness, efficiency, and inventory accuracy for both in-store and e-commerce merchandise. The Operations Manager oversees critical business enablers such as labor budgets, store expenses, and shrink goals, while meticulously maintaining and optimizing inventory accuracy, store supplies, vendor relationships, technology, and facilities. They execute vital administrative tasks including but not limited to timesheet approvals, time-off requests, shift swaps, time and attendance record-keeping, inventory adjustments, and other documentation in accordance with established policies and procedures.\nKey Responsibilities:\nCreate a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.\nPlan and prepare, in partnership with SLT, weekly retail and STUDIO Associate schedules according to state and local labor requirements, Associate availability, Workforce Engagement SOP, and budget considerations.\nTrain all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation.\nCreate and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. While demonstrating a culture of ethical conduct, safety, and compliance.\nChampion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.\nReport any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution. Adhere to the same 24-hour response rule as the SSC and ensure a timely response. Include all necessary information in the initial ticket to minimize back-and-forth communication and expedite resolution time.\nStrategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience at each location.\nMaintain the Company's Operational and Merchandising Standards through consistent evaluation of the sales floor, and training of Associates, as needed.\nEnsure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive associate training and communication.\nEnsure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.\nSupport in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.\nEngage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.\nConduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.\nProvide hiring and termination recommendations based on skills/performance to the GM and AGM. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups. \nEnable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.\nLead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations.\nAnticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.\nBuild and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having products readily available for our Customers, strong store presentation, and consistent e-commerce process execution.\nSupport SLT in delivering on all HR Operational and cyclical programs to maintain compliance.\nEnsure execution and inspect accuracy of all Company directed bulletins, Game Plans & planograms.\nRetain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by GM/AGM.\nResponsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle.\nResponsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.\nQualifications and Skills Required:\nCommunication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.\nAnalytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.\nComputer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.\nAccountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.\nBusiness Acumen: Strong business acumen with complete accountability for P&L management.\nOrganization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.\nLeadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.\nEducation: College Degree or Equivalent Leadership Experience.\nExperience: Leading small-large groups of Associates to include performance management, disciplinary action, and business controls.\nWorking Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.\n\nPGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.\nOther Duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nWe comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.\nAn associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.","description_format":"text","description_chars":8878,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sporting Goods","Sportswear & Activewear"],"lifecycle":[{"event":"open","at":"2026-10-14T12:16:15Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.682,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:7","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/pgatoursuperstore-retail-operations-manager-2","json_url":"https://alion.io/job/pgatoursuperstore-retail-operations-manager-2.json","meta":{"generated_at":"2026-10-22T20:41:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4014},"rest":"https://alion.io/mcp/rest/get_company?id=4014"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpgatoursuperstore-retail-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpgatoursuperstore-retail-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpgatoursuperstore-retail-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pgatoursuperstore-retail-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpgatoursuperstore-retail-operations-manager-2"}]}