{"id":4243394,"url":"https://alion.io/job/pge-expert-program-manager-small-business-engagement","title":"Expert Program Manager - Small Business Engagement","company":{"id":1758874,"name":"PG&E","domain":"pge.com","url":"https://alion.io/company/pge-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":123000,"max":207000,"currency":"USD","period":"year","gross":null,"usd_annual":207000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T12:28:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Requisition ID # 175709\nJob Category: Project / Program Management\nJob Level: Individual Contributor\nBusiness Unit: Customer & Corporate Affairs\nWork Type: Hybrid\nJob Location: Oakland; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Houston; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakley; Olema; Olivehurst; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Pleasanton; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City\nDepartment Overview \nPG&E's Business Energy Solutions (BES) organization is responsible for managing PG&E’s relationships with it’s Large, Medium and Small business customers. The organization is charged with delivering PG&E’s programs and services, achieving customer solutions goals, and resolving complex gas and electric service issues. BES is the internal advocate for its customers and drives continuous improvement to enhance customer satisfaction through exceptional customer experiences. The organization plays a significant role in the business customer experience with the entire suite of PG&E products, programs and services - driving growth, energy efficiency penetration, and industry leadership.\nSmall businesses are vital to the local communities we serve and are a strategic, highly valued customer segment. 99% of Business Customers at PG&E. The small business engagement team provides innovative solutions to the 300,000 small business accounts totaling $2.4 billion in revenue. Small business customers benefit from our purposeful support, advocacy and attention. PG&E strives to engage our small business customers in new and innovative ways to modernize their experience in the new, customer-centric and everchanging environment.\nPosition Summary\nThis position manages different programs and initiatives for the Small Business Engagement (SBE) team. The small business engagement team will serve our customers across PG&E’s territory in multiple faucets such as phone, campaign and regional engagement. One of the tenets of the small business engagement teams is to provide a holistic and local experience for the customers by identifying and providing local, regional and state programs to help our small business customers thrive. The coworkers on the Small Business Engagement team add value through the education of company products and services and community resources to aid in the success of small businesses. This position will lead programs, outbound phone calls and campaigns to business customers in accordance with organizational objectives and strategies. The position will also be responsible to help mentor, onboard, and train new employees.\nThis position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory and agreed upon between the hiring leader and successful candidate.\nPG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum to the midpoint of the range. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.\nBay Area Minimum: $129,000.00\nBay Area Midpoint: $168,000.00\nBay Area Maximum: $207,000.00\nAnd/or\nCalifornia Minimum: $123,000.00\nCalifornia Midpoint: $160,000.00\nCalifornia Maximum: $197,000.00\nJob Responsibilities\nManages multiple initiatives, campaigns and/or programs across the small business engagement team.\nCompletes moderate to complex problems and takes a new perspective on existing solutions plan and goals.\nDevelop and deploy internal and external marketing campaigns\nManage Annual Budget\nWorks independently on most issues.\nProvides direction on overall program plan and goals.\nResponsible for deliverables within the program implementation plan.\nCommunicates findings and recommendations to various levels of management.\nDevelops budget forecasts, conducts analysis in support of identifying budget variances and develops solutions to address.\nDevelops new and ad-hoc reports, summarizes findings and recommendations and provides business insight.\nDeveloping, measuring, and reporting on success of the programs\nCommunicates with peers inside and outside of PG&E exchanging ideas or gathering information.\nLeads program implementation and outreach strategies of our different small business programs.\nMentors, Onboards and Trains New Employees\nManages/assigns new leads and service cases to Small Business Advisor team\nLeadership support and ongoing training/development\nManages our community outreach strategies with different CBOs across our hometowns\nQualifications\nMinimum:\nBachelor degree or equivalent work experience\n8 years of related work experience\nDesired:\nBachelor of Science in Business, Finance, Economics, Engineering or related discipline \nAdvanced knowledge of Program Management\nAbility to communicate findings and recommendations to various levels of management\nAbility to effectively manage multiple projects with demanding time constraints\nKnowledge and understanding of business drivers\nDemonstrated ability to manage or direct teams\nAbility to work within a Regulatory environment\nAbility to assess and recommend solutions for assigned projects\nKnowledge of energy industry organizational structure and effective channels of communication\nKnowledge, Skills, and Capabilities:\nCompletes moderate to complex problems and takes a new perspective on existing solutions plan and goals\nWorks independently on most issues\nProvides direction on overall program plan and goals\nResponsible for most/all deliverables within the program implementation plan\nCommunicates findings and recommendations to various levels of management\nDevelops budget forecasts, conducts analysis in support of identifying budget variances and develops solutions to address\nDevelops new and ad-hoc reports, summarizes findings and recommendations, and provides business 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