{"id":4243414,"url":"https://alion.io/job/pge-it-systems-administrator-expert","title":"IT Systems Administrator, Expert","company":{"id":1758874,"name":"PG&E","domain":"pge.com","url":"https://alion.io/company/pge-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oakland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CAPA","optional":false},{"name":"Incident Management","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T12:28:29Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Requisition ID # 175682\nJob Category: Information Technology\nJob Level: Individual Contributor\nBusiness Unit: Technology & Security\nWork Type: Hybrid\nJob Location: Oakland\nDepartment Overview\nInformation Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.\nPosition Summary\nProvides senior-level operational support and technical leadership for enterprise hybrid cloud operations, public cloud operations and virtualization, with a focus on Azure Local, AWS public cloud operations, Windows 365 Cloud PC, VMware, and Citrix VDI.\nResponsible for maintaining the availability, reliability, performance, security, and operational health of business-critical infrastructure services. Monitors service health, capacity, utilization, incidents, vulnerabilities, patching, lifecycle status, and operational risks to ensure services meet established business, cybersecurity, and compliance requirements.\nProvides technical oversight and direction to Managed Service Provider (MSO) teams responsible for day-to-day infrastructure operations. Monitors service delivery against established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), operational standards, and contractual commitments, ensuring performance gaps are identified, escalated, and remediated.\nServes as a senior escalation point for complex and high-impact operational incidents, coordinates cross-functional troubleshooting and service restoration, and ensures root cause and permanent corrective actions are completed. Develops and improves operational procedures, automation, monitoring, and service management practices to increase reliability and reduce operational risk.\nThis position is hybrid, working from your remote office Oakland, CA approximately 1 day per week, or more, based on business needs or company requirements.\nCompensation\nPG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum and midpoint listed below. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.\nBay Area Min: $129,000.00\nBay Area Mid: $168,000.00\nBay Area Max: $207,000.00\nJob Responsibilities\nServes as the technical and operational expert for Azure Local, AWS public cloud, Windows 365 Cloud PC, VMware, and Citrix VDI environments.\nMaintains the availability, reliability, performance, security, and operational health of enterprise hybrid cloud, public cloud, virtualization services.\nProvides operational oversight of Managed Service Provider teams, ensuring services are delivered in accordance with defined responsibilities, operational procedures, support models, and contractual commitments.\nMonitors and manage SLA and KPI performance, including service availability, incident response and resolution, request fulfillment, patching, vulnerability remediation, change success, problem management, and operational backlog.\nConducts regular service reviews with Managed Service Providers to evaluate performance, identify service gaps and recurring issues, establish corrective actions, and track commitments through completion.\nHolds service providers accountable for timely incident resolution, effective escalation, accurate documentation, root-cause analysis, and completion of corrective and preventive actions.\nProvides operational support and technical oversight for Azure Local, including platform health, capacity, performance, monitoring, patching, lifecycle management, resiliency, and incident resolution.\nProvides operational support and oversight for AWS public cloud services, including related infrastructure services.\nSupports the ongoing operation of Windows 365 Cloud PC, including service health, provisioning issues, user connectivity, performance, security, capacity, and incident resolution.\nMaintains sufficient knowledge of VMware vSphere/vCenter and Citrix Virtual Apps and Desktops to provide technical oversight, troubleshoot complex issues, manage escalations, and support existing production services.\nServes as a senior escalation point for major incidents and complex operational issues, coordinating internal teams, Managed Service Providers, cloud providers, and technology vendors through service restoration.\nParticipates in Major Incident Management and Problem Management, ensuring significant or recurring incidents receive appropriate root-cause analysis and permanent corrective actions.\nReviews platform monitoring and operational metrics to proactively identify availability, performance, capacity, security, or reliability risks before they cause significant business impact.\nOversee operational activities associated with patching, vulnerability remediation, lifecycle management, configuration compliance, backup and recovery, and disaster recovery readiness.\nSupports Change Management by reviewing higher-risk infrastructure changes for operational readiness, implementation planning, validation, rollback capability, dependencies, and appropriate support coverage.\nIdentifies opportunities to improve operational efficiency through automation, monitoring, standardization, elimination of recurring issues, and reduction of manual operational processes.\nEnsures operational documentation, support procedures, escalation paths, recovery procedures, knowledge articles, and runbooks remain accurate and current.\nWorks directly with Microsoft, AWS, VMware, Citrix, Managed Service Providers, and other technology vendors to manage technical escalations and resolve service-impacting issues.\nProvides technical leadership, coaching, and guidance to internal resources and Managed Service Provider personnel. \nQualifications\nMinimum:\nBachelor’s degree in computer science or job-related discipline or equivalent experience\nExperience in infrastructure operations, job-related, 7 years\nDesired:\nMaster’s degree in business administration or job-related discipline or equivalent experience\nExperience in consulting\nExperience at PG&E, job-related\nLeadership experience, IT-Information Technology\nUtility industry experience","description_format":"text","description_chars":6480,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T12:18:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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