{"id":1904837,"url":"https://alion.io/job/phaea-reservations-agent","title":"Reservations Agent","company":{"id":684525,"name":"Phaea","domain":"phaea.com","url":"https://alion.io/company/phaea","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heraklion, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":42},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T12:29:50Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T11:30:15Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"About the role\nThe Reservations Agent is a key player in ensuring a seamless reservation process and providing excellent guest service. As a brand representative, the agent contributes to the overall guest experience by efficiently handling reservation requests, changes, and cancellations while upholding the values of Phāea.\nAbout Phāea\nPHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury - one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.\nBorn in Crete, PHĀEA comprises a collection of properties - Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.\nTogether, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.\nAt PHĀEA, we apply principles of equal treatment and equal opportunities and are committed to creating a working environment that promotes respect, diversity, and inclusion.\nPHĀEA is proud to be Great Place To Work® - Certified™, reflecting our commitment to an inclusive, welcoming and people-centered work environment.\nCulture Fit\nContribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.\nContribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.\nEngage with and support the values of Phāea - Consciousness - Innovation and Community - through your day-to-day work and your interaction with team members and guests.\nJob Fit- Responsibilities\nEfficiently manage reservation requests, changes, and cancellations via phone or mail, ensuring guests are informed about room options, rates, and policies.\nEngage with guests to promptly address queries and concerns, offering personalized service to meet their needs and preferences.\nCommunicate clearly and professionally with guests and colleagues, upholding high standards of telephone etiquette.\nCollaborate respectfully with team members, handling sensitive matters discreetly.\nAdhere to the quality assurance standards, aiming for continual service improvement to boost guest satisfaction.\nSupport sustainability initiatives within the organization.\nRequirements\nMust Have:\nPrevious experience in hotel reservations or customer service roles.\nExcellent verbal and written communication skills in English, Greek \nStrong attention to detail and accuracy in data entry.\nAbility to multitask and prioritize tasks in a fast-paced environment.\nFamiliarity with hotel reservation systems and proficiency in using computer systems and software.\nNice to Have:\nFamiliarity with Opera PMS \nBachelor's degree in hospitality or a related field.\nAdditional language proficiency.\nKnowledge of local attractions and services.\nBenefits\nWhat we offer:\nComprehensive hospitality and department-specific training\nOpportunities for career advancement\nSupportive and welcoming work atmosphere\nA wide variety of benefits","description_format":"text","description_chars":3410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-05T12:29:50Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.9,"age_days":13,"expected_fill_days":22,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/phaea-reservations-agent","json_url":"https://alion.io/job/phaea-reservations-agent.json","meta":{"generated_at":"2026-10-19T11:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684525},"rest":"https://alion.io/mcp/rest/get_company?id=684525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphaea-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphaea-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphaea-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phaea-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphaea-reservations-agent"}]}