{"id":78855,"url":"https://alion.io/job/phaidra-technical-program-manager","title":"Technical Program Manager","company":{"id":10641,"name":"Phaidra","domain":"phaidra.ai","url":"https://alion.io/company/phaidra","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Machine Learning","optional":false},{"name":"Reinforcement Learning","optional":false},{"name":"Waterfall","optional":false},{"name":"GitLab","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-06-09T03:13:22Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-16T22:05:08Z","board_verified":true,"closed_at":null,"days_open":129,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":129},"description":"About Phaidra\nPhaidra is building the future of industrial automation.\nThe world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for decades - because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.\nPhaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:\nWe use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.\nWe focus on industrial applications, which tend to be well-sensorized with measurable KPIs - perfect for reinforcement learning.\nWe enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.\nOur team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind's AlphaGo, to reducing the energy required to cool Google's Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact.\nPhaidra’s ability to achieve its mission is determined by our ability to work together - as defined by our core values: Agency, Velocity, Craft, and Truth. We seek individuals who embody these values, as they are instrumental in ensuring our team consistently delivers excellence and fosters an engaging and supportive culture\nPhaidra is based in the USA, but we are 100% remote with no physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.\nWho You Are \nYou’re an independent worker, skilled in organization, planning, and project management.\nYou have technical knowledge of industrial controls, building automation systems, and/or air or water cooled chiller plants. \nYou have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system.\nYou can take ownership of your assigned customers and delight them!\nYou can guide internal and external teams as you coordinate the configuration and installation of the customers industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy.\nYou thrive in a process-driven environment, yet possess the flexibility to adapt and tailor those processes to each customer's unique needs.\nYou enjoy collaborating with cross-functional teams to tackle complex projects, leveraging your expertise to drive successful outcomes.\n**This role is posted at multiple levels (mid-level and senior). Final leveling, title, and compensation will be determined based on the candidate's experience, skills, and qualifications during the interview process. \nResponsibilities\nOwn end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments, ensuring successful execution from kickoff through long-term support and customer satisfaction.\nLead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans across concurrent initiatives, aligning execution with both customer goals and company objectives.\nServe as the primary customer-facing program leader and trusted advisor, proactively guiding customers through technical and operational challenges while delivering strategic recommendations.\nWork closely with engineering and product teams to ensure our customer solutions are configured correctly and delivered on time according to the customer’s specific site requirements.\nIndependently manage high-complexity engagements, navigating ambiguity, prioritizing competing demands, and ensuring consistent delivery against scope, schedule, and quality expectations.\nLead executive-level communication, presenting complex technical concepts, program updates, and risks in a clear, concise, and actionable manner to stakeholders at all levels.\nProactively identify program risks, inefficiencies or gaps in delivery workflows, and lead initiatives to update playbooks or processes that improve delivery, customer experience, and internal operations.\nShape and influence customer strategy by aligning evolving customer needs with long-term product and company direction, providing structured feedback to inform product development.\nEstablish and continuously improve program management best practices, including documentation standards, onboarding processes, and delivery frameworks.\nOwn comprehensive program documentation, including project progress milestone records, critical customer decisions, technical requirements, and customer-facing materials.\nLead complex internal initiatives that enhance product capabilities, deployment methodologies, or operational tooling.\nPeer-mentor other TPMs on project execution and technical domain nuances; provide 'on-the-job' guidance during onboarding to help new hires navigate internal processes and manage their first customer deployments\nAdapt and apply appropriate project management methodologies (Agile, Waterfall, hybrid approaches) based on program complexity and customer requirements.\nUses AI tools strategically to accelerate delivery, improve quality, and guide others in effective AI-assisted workflows.\nKey Qualifications\n5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.\nProven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.\nStrong experience working with enterprise customers and distributed, cross-functional teams.\nExceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders.\nDemonstrated experience in stakeholder management, risk management, and program execution at scale.\nAbility to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps.\nDemonstrated expertise in at least two of the following domains, with working proficiency across others:Data centers\nIndustrial controls and automation systems\nHVAC and mission-critical cooling systems\nAI / Machine Learning applications in industrial environments\n\nProficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks.\nStrong documentation and organizational skills with a focus on creating scalable, repeatable processes.\nBachelor’s degree in a relevant field or equivalent experience.\nAlignment with Phaidra's values: Agency, Velocity, Craft, & Truth. \nPreferred Skills & Experience\nStrong track record of driving process improvements and operational excellence initiatives.\nExperience leading cross-functional technical solution delivery involving engineering, research, and product teams.\nProven ability to mentor, coach, and develop team members.\nExperience influencing product strategy through customer insights and program learnings.\nProject Management Professional (PMP) certification or equivalent.\nOnboarding \nIn your first 30 days…\nYou will be immersed in an onboarding program that introduces you to Phaidra and our product.\nYou will read various parts of our handbook and familiarize yourself with the documentation culture at Phaidra.\nYou will join calls with current customers to familiarize yourself with managing customer installs.\nYou will familiarize yourself with our tools and process for developing customer schedules.\nYou will meet with members of the Customer Success department to better understand strengths and opportunities with current processes.\nBy your first 60 days…\nYou will have a solid understanding of what Phaidra does and how deliver for customers.\nYou will have met with team members across Phaidra and started building relationships that will help you be successful at your job.\nYou will have become proficient at navigating the department’s processes and software tools.\nYou will learn how to manage customer support issues and assist with managing our customer service agreements.\nYou will assist in creating and managing project and process documentation.\nBy your first 90 days…\nYou will have been fully integrated into the Customer Success team and with Phaidra team members across the company.\nYou will have begun to manage your own customers and projects.\nYou will help improve our processes and project documentation.\nGeneral Interview Process\nAll of our interviews are held via Google Meet, and an active camera connection is required.\nMeeting with People Operations team member \nMeeting with Hiring Manager \nMeeting with Technical Program Manager team member \nMeeting with Solutions Engineering team member \nCulture fit interview with Phaidra’s co-founders \nBase Salary\nSenior Level\nUnited States Residents:\nTier 1 (Largest highest-cost metros): 135,600 USD - 186,450 USD\nTier 2 (Other major metros): 128,820 USD - 177,128USD\nTier 3 (Mid-sized metro areas): 122,040 USD - 167,805 USD\nTier 4 (All other locations): 115,260 USD - 158,483 USD\nCanada Residents: \nTier 1 (Vancouver): 141,363 CAD - 194,374 CAD\nTier 2 (Toronto): 131,939 CAD - 181,416CAD\nTier 3 (Montreal): 122,515 CAD - 168,458 CAD\nTier 4 (Smaller cities / rural areas): 113,090 CAD - 155,499 CAD\nMid-Level\nUnited States Residents:\nTier 1 (Largest highest-cost metros): 113,000 USD - 155,375 USD\nTier 2 (Other major metros): 107,350 USD - 147,606 USD\nTier 3 (Mid-sized metro areas): 101,700 USD - 139,838 USD\nTier 4 (All other locations): 96,050 USD - 132,069 USD\nCanada Residents: \nTier 1 (Vancouver): 117,803 CAD - 161,978 CAD\nTier 2 (Toronto): 109,949 CAD - 151,180 CAD\nTier 3 (Montreal): 102,096 CAD - 140,381 CAD\nTier 4 (Smaller cities / rural areas): 94,242 CAD - 129,583 CAD\nIn addition to base salary, this position is eligible for equity. Final salary will be determined based on several factors, including a candidate’s qualifications, skills, competencies, experience, expertise, education and location. In some cases, final compensation may fall outside the posted range. Salary ranges are regularly reviewed and may be adjusted in response to market trends.\nBenefits & Perks\nFast-paced, team-oriented environment where your work directly shapes the company’s direction.\nWe are a 100% remote company. \nCompetitive compensation & meaningful equity.\nOutsized responsibilities & professional development.\nTraining is foundational; functional, customer immersion, and development training.\nMedical, dental, and vision insurance (exact benefits vary by region).\nUnlimited paid time off, with a required minimum of 20 days per year.\nPaid parental leave (exact benefits vary by region).\nFlexible stipends to support your workspace, well-being, and continued professional development.\nCompany MacBook.\nPlease note: Not all of Phaidra’s benefits and perks listed above apply to temporary employees such as interns.\nOn being Remote\nWe take a thoughtful and intentional approach to remote collaboration. Inspired by pioneers like GitLab, we embrace proven best practices to foster an exceptional remote work environment. Our culture is documentation-first, and we prioritize asynchronous communication to support focus and flexibility across time zones. While we value independence, we stay closely connected through tools like Slack and video conferencing. Weekly all-hands meetings help us align and build strong relationships, and we regularly host vir...","description_format":"text","description_chars":13933,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Equity","Parental leave","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial AI","Energy AI"],"lifecycle":[{"event":"open","at":"2026-06-09T03:13:22Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.349,"p_room":0.28,"age_days":129,"expected_fill_days":35,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/phaidra-technical-program-manager","json_url":"https://alion.io/job/phaidra-technical-program-manager.json","meta":{"generated_at":"2026-10-17T00:51:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1110,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":10641},"rest":"https://alion.io/mcp/rest/get_company?id=10641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphaidra-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphaidra-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphaidra-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phaidra-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphaidra-technical-program-manager"}]}