{"id":2913276,"url":"https://alion.io/job/pharm-erica-client-implementation-consultant","title":"Client Implementation Consultant","company":{"id":1933766,"name":"Pharm Erica","domain":"pharmerica.com","url":"https://alion.io/company/pharmerica-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":147000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":441},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-20T10:10:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-20T22:27:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our Company\nPharMerica\nOverview\nThe Implementation Consultant is responsible for independently leading and managing new customer implementations, change of ownership initiatives, pharmacy and facility moves, and other complex customer transition projects. This role serves as a consultative partner to customers and internal stakeholders, assessing business and operational needs, developing implementation strategies, identifying risks, recommending solutions, and guiding projects through successful completion.\nThe Implementation Consultant exercises discretion and independent judgment in evaluating customer requirements, interpreting operational needs, establishing project priorities, resolving complex implementation issues, and recommending appropriate courses of action. The position works collaboratively across multiple functional areas to ensure implementation solutions align with customer expectations, operational capabilities, service standards, and business objectives.\nThe successful candidate is highly organized, forward-thinking, analytical, and an effective communicator who takes a proactive and consultative approach to problem solving. This individual must be comfortable independently leading multiple projects in a fast-paced environment while adapting strategies based on changing customer and operational needs.\nSchedule: Monday: Friday, 8:30am to 5:00pm\nWeekend/Holiday Rotation\nHybrid Schedule: Works 2-3 days from home\nBenefits and perks for You! \nMedical, Dental, Vision insurance \nHealth Savings & Flexible Spending Accounts (up to $5,000 for childcare) \nTuition discounts & reimbursement \n401(k) \nCompany Paid Time Off* \nShift Differential \nDailyPay\nPet Insurance\nEmployee wellness and discount programs \n*Benefits may vary by employment status \nResponsibilities\nServes as the primary implementation consultant and subject matter resource for assigned new customer implementations, change of ownership projects, pharmacy moves, facility relocations, and other customer transition initiatives\nIndependently leads assigned implementation projects from initial planning through execution, stabilization, and post-implementation review\nConsults with customers and internal stakeholders to assess business needs, operational requirements, service expectations, implementation readiness, and potential risks\nExercises discretion and independent judgment to evaluate project requirements and determine appropriate implementation strategies, priorities, timelines, and recommended courses of action\nDevelops comprehensive implementation plans, project timelines, milestones, agendas, and deliverables based on customer requirements and organizational objectives\nEvaluates customer needs and recommend appropriate products, services, processes, or operational solutions to support a successful transition\nProvides consultative guidance to customers regarding implementation requirements, operational considerations, dependencies, timelines, and recommended practices\nDetermines the appropriate involvement of internal service areas, including Customer Field Service, IV, Clinical Consulting, Clinical HUB, pharmacy operations, and other functional partners based on the individual needs of each implementation\nLeads internal and external project meetings, facilitate discussions, provide recommendations, communicate decisions, assign action items, and ensure appropriate follow-up\nAnalyzes complex or changing project circumstances and independently identify solutions or recommendations based on available information, customer requirements, business needs, and operational considerations\nProactively identifies project risks, implementation barriers, service gaps, and competing priorities and develop mitigation strategies to minimize disruption to customers and operations\nUses advanced knowledge of pharmacy operations, service standards, and implementation practices to anticipate challenges and determine appropriate solutions\nProvides guidance and recommendations to internal stakeholders regarding customer requirements and the operational impact of implementation decisions\nInvestigates implementation and quality concerns, determine root causes, recommend corrective actions, and escalate significant business or customer issues when appropriate\nEvaluates changes in project scope, business requirements, timelines, or operational circumstances and determine necessary modifications to implementation plans\nConducts pre-implementation assessments to evaluate customer and operational readiness and identify opportunities requiring additional planning or intervention\nConducts post-implementation assessments to evaluate results, identify trends or service gaps, and recommend actions to improve customer outcomes and future implementations\nAnalyzes customer feedback, implementation outcomes, operational experience, and project data to identify opportunities for continuous improvement\nRecommends improvements to implementation processes, workflows, tools, documentation, and customer transition practices\nDevelops and communicates implementation metrics, project status, risks, outcomes, and recommendations to customers, business partners, and leadership\nCreates and maintains customer-specific implementation documentation in accordance with department and organizational standards\nEnsures project documentation, decisions, action items, deliverables, and customer requirements are accurately maintained within designated systems and SharePoint\nIndependently manages multiple concurrent implementation projects and establish priorities based on customer impact, operational risk, project complexity, timelines, and organizational objectives\nBuilds collaborative relationships with customers and cross-functional business partners and influence outcomes without direct supervisory authority\nServes as a resource to internal partners regarding implementation processes, customer transition requirements, and recommended practices\nParticipates in special projects and initiatives intended to improve customer implementation processes and overall service delivery\nPerforms other related duties as assigned\nConducts job responsibilities in accordance with the Company's Code of Business Conduct and Ethics, policies and procedures, Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards\nQualifications\nMinimum of 3 years of progressively responsible experience in customer implementation, project management, project coordination, healthcare operations, pharmacy operations, customer relationship management, or a related field required\nExperience independently managing customer implementations, projects, operational initiatives, or complex cross-functional activities required\nDemonstrated experience assessing business or operational needs and recommending solutions required\nDemonstrated ability to exercise sound judgment, independently evaluate information, identify risks, and determine appropriate courses of action required\nExperience managing multiple projects or priorities with competing deadlines required\nExperience within pharmacy, healthcare, or customer implementation operations preferred\nExperience in a Long-Term Care Pharmacy environment preferred\nExperience consulting with customers regarding operational processes, services, or business solutions desired\nExperience leading complex, cross-functional customer implementations desired\nHigh school diploma, GED, or equivalent required\nCombination of education, training, and progressively responsible professional experience sufficient to successfully perform the responsibilities of the position required\nAssociate's or bachelor's degree in Business Administration, Healthcare Administration, Project Management, Pharmacy/Healthcare Services, or a related discipline preferred \nProject management certification or formal project management training preferred \nPharmacy Technician certification or registration, where applicable desired\nStrong consultative and customer relationship management skills.\nDemonstrated ability to exercise discretion and independent judgment\nAbility to assess customer business and operational needs and recommend appropriate solutions\nStrong project leadership and project management skills\nAbility to independently analyze complex situations and determine appropriate courses of action\nStrong critical-thinking, analytical, and problem-solving capabilities\nAbility to anticipate project risks and develop effective mitigation strategies\nExcellent verbal and written communication skills\nStrong presentation, consultation, and meeting facilitation capabilities\nAbility to communicate recommendations effectively to customers, leadership, and cross-functional stakeholders\nAbility to influence decisions and outcomes without direct authority\nStrong interpersonal and relationship-building skills\nStrong planning, prioritization, and organizational abilities\nAbility to independently manage multiple complex projects with competing priorities and deadlines\nAbility to adapt strategies and recommendations based on changing customer and business requirements\nStrong attention to detail while maintaining a broader understanding of customer and organizational objectives\nAbility to interpret project metrics and use information to identify trends and opportunities for improvement\nAdvanced proficiency with Microsoft Office and relevant project management and collaboration technology\nExperience using metrics and performance indicators to evaluate project outcomes\nWorking knowledge of pharmacy operations, standards, and customer service requirements, as applicable\nAbility to work effectively and independently within a remote work environment\nAbout our Line of Business\nPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. 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