{"id":2283921,"url":"https://alion.io/job/pharmapath-customer-experience-manager","title":"Customer Experience Manager","company":{"id":4408872,"name":"PharmaPath","domain":"pharmapath.eu","url":"https://alion.io/company/pharmapath","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Agia Varvara, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T12:47:30Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T22:05:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"PharmaPath, a Greek pharmaceutical company with a rich history and significant legacy in the pharmaceutical field of generic medicines, is seeking a dedicated and skilled Customer Experience Manager to join our dynamic team.\nMain duties and responsibilities:\nManage the end-to-end customer order process, from receipt of the order through internal submission and planning.\nAct as the primary customer-facing coordinator throughout the launch process, tracking launch timelines, forecasts and purchase orders.\nProvide structured and proactive customer service throughout the order and supply cycle.\nPrepare and distribute monthly open-order reports to customers.\nCommunicate production, packaging, release and delivery timelines, including any delays, changes or potential risks proactively.\nPrepare customer-specific reports and organize regular monthly calls and / or meetings with customers to review deliveries and potential challenges.\nDevelop service procedures and standards.\nEstablish a service mind within the organization by implementation necessary processes.\nKeep accurate records and document customer service actions and discussions.\nKeep ahead of industry’s developments and apply best practices to areas of improvement.\nAnalyzing price and MOQ change requests from customers by evaluating margin impact and potential incremental volume, and competitor price levels.\nIdentify opportunities to grow the revenue and business portfolio based on deep market understanding and customer insights.\nAnalyze statistics and prepare monthly and ad hoc reports and presentations for communicating sales progress, results and business activity. \nParticipation in the Budget creation process.\nRequirements:\nBachelor's in Commercial, Pharmaceutical or any Science related field. A Master’s degree is an advantage.\nMinimum 2 years of relevant experience in BD, Supply Chain or Customer Service positions.\nDemonstrated ability to build and maintain long-term, trust-based relationships with clients.\nExcellent verbal and written communication skills.\nAbility to collaborate with internal teams and external stakeholders effectively.\nAdvanced MS Office skills\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nStrong negotiation and conflict-resolution skills.\nBenefits:\nCompetitive remuneration package, including benefits\nAbility to become part of one of the most dynamic and prospective teams in the Pharmaceutical industry in Greece\nContinuous opportunities in advancing personal and career goals\nIn line with the EU Pay Transparency Directive (EU) 2023/970, the compensation range for this position will be communicated to candidates prior to the interview process.","description_format":"text","description_chars":2706,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T12:47:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/pharmapath-customer-experience-manager","json_url":"https://alion.io/job/pharmapath-customer-experience-manager.json","meta":{"generated_at":"2026-10-13T00:22:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4408872},"rest":"https://alion.io/mcp/rest/get_company?id=4408872"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpharmapath-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpharmapath-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpharmapath-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pharmapath-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpharmapath-customer-experience-manager"}]}