{"id":3800680,"url":"https://alion.io/job/phc-holdings-service-engineer","title":"Service Engineer","company":{"id":50513,"name":"PHC Holdings","domain":"phchd.com","url":"https://alion.io/company/phc-holdings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HRMOS","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":108,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":5200,"currency":"SGD","period":"month","gross":true,"usd_annual":48780},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"The Service Engineer will be responsible for meeting the daily service, calibration, maintenance and repair needs of the customer’s equipment. The individual will establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.\nJob Responsibilities\n• Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.\n• Promptly following up on service requests and providing customer feedback.\n• Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations and submitting internal service records in a timely manner. Submit service reports and document all maintenance and repair work.\n• Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.\n• Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations.\n• Identifying and participating in sales opportunities such as new contracts or contract renewals.\n• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.\n\nRequirements:\n• Possess a Diploma in Electrical /Electronic/ Mechanical Engineering\n• Possess minimum 8 years of relevant working experience\n• Experience in troubleshooting and responding to customer concerns.\n• A valid driver’s license 2/3 is advantageous\n• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook\n• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customers’ sites.\nSkills\nCustomer Followup, Administrative Work, Electrical, sales opportunities Identify, Customer Escalation Management, Manage local team, Machinery, Electronics, Mechanical Engineering, Calibration, Contract Negotiation","description_format":"text","description_chars":2037,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-11-05T10:30:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":108,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":48780,"is_top_pay":false},"html_url":"https://alion.io/job/phc-holdings-service-engineer","json_url":"https://alion.io/job/phc-holdings-service-engineer.json","meta":{"generated_at":"2026-11-09T05:01:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4868,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50513},"rest":"https://alion.io/mcp/rest/get_company?id=50513"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphc-holdings-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphc-holdings-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphc-holdings-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phc-holdings-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphc-holdings-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3800680}},{"tool":"search_jobs","arguments":{"company":"phchd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3800680},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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