{"id":4281417,"url":"https://alion.io/job/phigenics-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":4401238,"name":"Phigenics","domain":"phigenics.com","url":"https://alion.io/company/phigenics-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:36:41Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:08:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Enterprise Account Manager\nLocation: Must reside in the Orlando, FL area\nAbout Us:\nPhigenicsprovides independent expert guidance and advanced technologies to our clients to improve the efficiency, effectiveness,and overall safety of water systems. Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities. Phigenicsdoes not sell water treatment chemicals and is not biased toward any treatment technology or supplier.\nPosition Overview:\nThe Enterprise Account Manager serves as the primary relationship manager and trusted advisor for our largest and most strategic enterprise clients. This role is responsible forensuring client satisfaction, driving account growth, and serving as the point of contact for all client-related matters. The ideal candidate has a strong background in account management, relationship-building, and strategic planning, with a focus on delivering exceptional client experiences and achieving revenue growth.\nKey Responsibilities:\nServe as the primary point of contact for enterprise clients, building strong, long-lasting relationships with key decision makersand stakeholders.\nIdentifyopportunities for upselling, cross-selling, and renewals by deeply understanding clients' needs and aligning them with the company’s products or services.\nAct as the voice of the customer within the organization, ensuring that client feedback is shared with internal teams to improve offerings and service delivery.\nLead contract negotiations and renewals, ensuring mutual benefit and alignment with business objectives.\nProactively address client concerns or escalations, resolving challenges promptly and maintaininghigh client satisfaction.\nPartner with internal teams, including sales, product, customer success, and marketing, to deliver seamless service and meet client needs.\nMonitor account performance, create detailed reports, and communicate progress and results to both clients and internal stakeholders.\nAssistin the production of comprehensive Water Management Programs and manage water testing requirements for clients\nUnderstand Phigenics'Core Purpose, Core Values, and Company Strategy\nParticipate in Water Management Team meetings \nUnderstand building water systems and infrastructure \nUnderstand water chemistry \nQualifications:\n5+ years of account management, customer success, or sales experience, preferably in enterprise-level accounts.\nProven track recordof managing and growing relationships with Fortune 500 or similar large-scale clients.\nExceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.\nStrong negotiation and conflict resolution skills.\nAn analytical mindset with the ability to interpret client data and provideactionable insights.\nProficiencyin CRM tools (HubSpot, Salesforce, or similar) and account management software.\nKnowledge of [specific industry, technology, or product/service] is highly desirable.\nBachelor’s degree in STEM, Business, Marketing, or a related field.\nWillingness to travel as required(up to 20%-30%).\nA client-centric mindset with a passion for delivering value and success.\n**Please note this job description is not designed to cover or containa comprehensive listing of activities, duties, or responsibilities that are required ofthe employee for this job. Duties, responsibilities,and activities may change at any time with or without notice.\n**PhigenicsLLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. 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