{"id":711564,"url":"https://alion.io/job/phil-clinical-support-specialist","title":"Clinical Support Specialist","company":{"id":686036,"name":"Phil","domain":"phil.us","url":"https://alion.io/company/phil-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":15,"ghost_share":0.067,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-15T15:53:54Z","employer_posted_date":"2026-05-15","last_verified_at":"2026-11-09T08:21:53Z","board_verified":true,"closed_at":null,"days_open":177,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":177},"description":"Company Overview\nFounded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.\nPHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine.\nThrough its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.\nThe team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!\nPosition Overview\nAt PHIL, our Clinical Support Associates serve as the first line of contact for provider offices, partner pharmacies, and payers-helping ensure patients receive timely, accurate support throughout the prescription process. This entry-level role operates in a high-volume, fast-paced pharmacy call center environment, where associates manage approximately 40-60 inquiries per day.\nIn this fully remote position, you will handle inbound calls, conduct outbound outreach to healthcare companies, insurance providers, and partner pharmacies, and provide real-time status updates to healthcare providers via phone and email. Responsibilities include supporting prescription processing workflows, assisting with prior authorizations, processing orders, and maintaining clear communication across stakeholders.\nYou’ll receive structured training, hands-on team support, and clear development pathways to build foundational knowledge in pharmacy operations and benefits coordination-growing into more complex responsibilities over time. Additionally, the team has opportunities to pilot new outreach initiatives as business needs evolve, offering exposure to process improvement and cross-functional collaboration.\nResponsibilities\nRespond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging\n\nSupport providers with real-time order status updates, prescription processing steps, and plan-specific requirements\n\nTriage escalations and resolve urgent or complex order-level issues efficiently\n\nClearly communicate program requirements, expected copays, and processing timelines\n\nCoordinate with internal partners and external pharmacy networks to remove order bottlenecks\n\nGuide provider teams through billing issues, prior authorizations, tier exceptions, and appeals\n\nUse professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive\n\nLog updates across internal systems accurately and on time\n\nIdentify common workflow issues and share insights to improve team processes\n\nSuperb written documentation of services provided in all cross-functional systems\n\nRequired Qualifications\nActive Board of Pharmacy license in the State of Residency.\n\nActive Pharmacy Technician Certification Board (PTCB) certification\n\nMinimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions\n\nStrong understanding of pharmacy claims processes and coverage workflows\n\nSkilled in managing multiple digital platforms and navigating cross-system tasks\n\nClear and professional verbal and written communication skills\n\nAbility to provide excellent customer service via inbound communication (calls and emails)\n\nWillingness and ability to learn operational workflows to quickly determine root cause\n\nCollaborative mindset with willingness to take guidance and feedback\n\nBenefits:\nGround floor opportunity with one of the fastest-growing startups in health-tech\n\nFully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV\n\nCompetitive compensation (commensurate with experience)\n\nFull benefits (medical, dental, vision)\n\n401(k)","description_format":"text","description_chars":4456,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies"],"lifecycle":[{"event":"open","at":"2026-09-11T04:56:40Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long 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