{"id":711562,"url":"https://alion.io/job/phil-partner-support-specialist","title":"Partner Support Specialist","company":{"id":686036,"name":"Phil","domain":"phil.us","url":"https://alion.io/company/phil-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":91,"open_postings":15,"ghost_share":0.067,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-16T21:06:19Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-11-08T07:06:03Z","board_verified":true,"closed_at":null,"days_open":144,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":144},"description":"Founded in 2015, Phil is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.\nPhil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.\nThe team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!\nPosition Overview\nAs a Partner Support Specialist, you will play a critical role in the day-to-day operations that support the performance, accuracy, and timeliness of prescription processing across Phil’s Partner Pharmacy network. This role requires strong attention to detail, effective communication, an aptitude for systems thinking, and the ability to manage multiple workflows in a fast-paced environment. This is a dynamic position that offers a great opportunity to get in at the ground level of a quickly growing company that is committed to improving patient access to medication.\nResponsibilities\nFoster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement\n\nReview and respond to internal escalation requests in a timely and accurate manner\n\nPerform data entry and process requests for Phil’s regional partners\n\nContact partners to resolve issues that may impact a successful client, patient, or partner experience\n\nConduct investigative tasks required to support monthly financial reconciliations for partner pharmacies\n\nReview script-level issues to ensure proper processes were followed and correct errors as needed\n\nTriage, resolve, and respond to order-related escalations and one-off requests\n\nIdentify errors, understand operational workflows, and take action to unblock prescriptions\n\nCollaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.\n What We’re Looking For\n\nPrior pharmacy technician experience or direct experience working with prescription-related workflows - Required\n\n2+ years of experience in administrative support, operations, customer support, or a related field\n\nStrong attention to detail with proven organizational and time-management skills\n\nSelf-motivated, hands-on individual who can manage daily and weekly operational tasks independently\n\nWillingness and ability to learn operational workflows and identify root causes quickly\n\nExperience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues\n\nSolid written, verbal, and interpersonal communication skills\n\nAbility to operate effectively in a fast-paced, evolving environment\n\nComfortable with ambiguity and adaptable within a rapidly growing startup\n\nExperience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms\n\nBenefits\nGround floor opportunity with one of the fastest-growing startups in health-tech\n\nFully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV\n\nCompetitive compensation (commensurate with experience)\n\nFull benefits (medical, dental, vision).\n\n401(k) contribution opportunity.","description_format":"text","description_chars":4125,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies"],"lifecycle":[{"event":"open","at":"2026-09-11T04:56:40Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.658,"p_room":0.36,"age_days":144,"expected_fill_days":89,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/phil-partner-support-specialist","json_url":"https://alion.io/job/phil-partner-support-specialist.json","meta":{"generated_at":"2026-11-08T09:50:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686036},"rest":"https://alion.io/mcp/rest/get_company?id=686036"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphil-partner-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphil-partner-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphil-partner-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phil-partner-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphil-partner-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":711562}},{"tool":"search_jobs","arguments":{"company":"phil.us","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":711562},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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