{"id":2093876,"url":"https://alion.io/job/phil-wheeler-client-care-coordinator","title":"Client Care Coordinator","company":{"id":3638936,"name":"Phil Wheeler","domain":"wheeler.kiwi.nz","url":"https://alion.io/company/wheeler-kiwi-nz","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Britain, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T04:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T18:22:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"POSITION SUMMARY \nThe Client Care Coordinator supports client engagement and serves as a liaison between the agency and the Department of Correction (DOC) or CSSD referral source ensuring accurate and timely communication. This position provides timely and accurate completion of all DOC or CSSD-related correspondence, reporting and data entry as required by program, and may maintain data in CDCS as required. The Client Care Coordinator also assists uninsured clients in applying for Medicaid and assists in the eligibility process as required by program. \n\nRATE $20\n\nEDUCATION AND EXPERIENCE/QUALIFICATIONS \nHigh School diploma with 2 year of progressively responsibly work experience is required. Bachelors degree preferred.\n\nDemonstrates attention to detail, accurate, thorough and persistent follow through with all activities and able to respond professionally at all times through written and verbal communication.\n\nLOCATION\nNew Britain, CT\n\nSCHEDULE\nFull time\n\nEMPLOYEE BENEFITS\nAt Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:\n\nNurture Your Health:\nComprehensive medical and prescription insurance through Centivo\nComprehensive dental and vision insurance through Cigna\nAccess to wellness programs to support your physical and mental health\nSecure Your Future:\nEnjoy peace of mind with company-paid life and AD&D insurance\n403(b) Plan, with contributions from the company\nFuel Your Career Growth:\nPursue your educational goals with our Education Reimbursement Program\nAccess training and development opportunities\nReceive a productivity incentive to recognize your hard work and dedication\nMaintain Work-Life Harmony:\nRecharge with generous paid time off, including:\n15 vacation days per year to explore and recharge \n8 sick days per year for your well-being\n2 personal days per year for your personal needs\n2 floating holidays per year to celebrate what matters to you\n9 paid company holidays to spend with loved ones\nAccess free and confidential counseling through our Employee Assistance Program (EAP)\n\nESSENTIAL DUTIES AND RESPONSIBILITIES\nServes as liaison between the program and the DOC or CSSD referral source, point of contact for the referral source and provides information as requested.\nCoordinates with clinical/program staff, referral sources and clients to support enhanced engagement and retention of clients.\nProvides outreach and support to the difficult-to-engage clients by facilitating an orientation session if required by program and has ongoing communication with clients and their referral sources.\nGreets clients in a professional manner, providing clear explanation of program guidelines, and provides other assistance, as needed, to support client accountability.\nIf program specified, greets uninsured clients in a professional manner, providing clear explanation of CSSD funds for services per contract and Medicaid application process, and provides other assistance as needed.\nMaintains accountability to ensure administrative functions and daily procedures are prioritized. \nPerforms complex and routine administrative duties including but not limited to copying, mailing, filing, faxing and processes and follows up on various results as needed.\nIf program specified, provides timely and accurate complex data entry to maintain CDCS system, adhering to contract guidelines.\nIf program specified, tracks Medicaid application process via CSSD Reporting system as required by program.\nIf program specified, manages data timeliness and accuracy on an ongoing basis.\nCommunicates in a positive and effective manner with clients, staff and referral sources, assessing the needs of each and triaging calls if necessary.\nProvides timely and accurate reporting (e.g., court reports, monthly reports, status updates and tox results, as applicable) and ensures all written correspondence with DOC or CSSD meet timeliness standards, contain accurate information and meet other contract requirements.\nObtains and verifies releases to maintain timely communication with referral sources.\nAttends team meetings and participates in client centered, strengths based presentations/discussions.\nCoordinates with Program Manager in facilitating all state and funder requirements.\nFosters positive, professional relationships with referral sources. Attends meetings with referral sources as requested.\nContinues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.","description_format":"text","description_chars":4687,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T16:00:54Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/phil-wheeler-client-care-coordinator","json_url":"https://alion.io/job/phil-wheeler-client-care-coordinator.json","meta":{"generated_at":"2026-10-12T20:14:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32819,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3638936},"rest":"https://alion.io/mcp/rest/get_company?id=3638936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphil-wheeler-client-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphil-wheeler-client-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphil-wheeler-client-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phil-wheeler-client-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphil-wheeler-client-care-coordinator"}]}