{"id":1485078,"url":"https://alion.io/job/philabundance-retail-rescue-coordinator","title":"Retail Rescue Coordinator","company":{"id":1936971,"name":"Phil Abundance","domain":"philabundance.org","url":"https://alion.io/company/philabundance","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T22:14:50Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T10:24:06Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Position Summary:\nThe Retail Rescue Coordinator II is tasked with maintaining daily operations of food sourcing programs and forward thinking to develop and expand contacts and programs. The Food Sourcing department is responsible for the acquisition and purchase of food. The Retail Rescue program connects local, regional, and national grocery retailers and restaurants with Philabundance member agencies to reduce food waste and get safe, high-quality food to our neighbors in need. The Retail Rescue Coordinator II will provide exemplary customer service internally and externally, and they will promptly address needs and concerns escalating internally as needed. Offers support and resources that engage retail employees to maximize food available for donation by influencing, educating and providing insight into solutions and results.\nThe Retail Rescue Coordinator II must be able to effectively guide and influence Retail Partners by providing them with education, support, and solutions. Negotiating and identifying methods for food to be acquired, transported, and tracked are critical skills for the foundation of this role’s ability to impact those in need. The Retail Rescue Coordinator II must be able to build professional relationships which align with the Philabundance mission.\nCompetencies:\nAccountability: reliable, honest, and transparent; regularly makes commitments and takes ownership of responsibilities. \nEffective Communication: conveys information clearly, with respect and integrity, using a professional manner and the appropriate means and channels for audience and subject matter. \nAgility: maintains efficiency in a changing work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. \nQuality: Work is organized, accurate and neat. The employee displays a commitment to excellence, checks work and learns from mistakes and seeks feedback to improve quality as needed. \nEngagement: contributes to the success of the organization by embracing teamwork, taking initiative on tasks and problem-resolution, and seeking out learning opportunities. \nPrimary Responsibilities:\nCollaborate with Community Partnerships to pair donors with retail rescue enabled agencies for ongoing and weekly direct link and retail delivery opportunities.\nCollaborate with Transportation team for smooth completion of daily routes and logistics for non-community partner enabled retailers\nWork with the Transportation team to resolve any issues with in-route retail rescue deliveries or to address any concerns between retailers and route drivers.\nEnsure donors follow safe food handling practices and are compliant with Feeding America donation guidelines.\nComplete weekly stewardship visits to donors as assigned. The position is on the road multiple days per week.\nComplete stewardship visit report card at the completion of every retail donor visit.\nMaintain Stewardship Tracker for all retail donors.\nRecommend stores for Refresh trainings reviewing donation guidelines and food safety guidelines as needed.\nAct as primary contact for retail rescue donor issues and emergencies; collaborate with Community Partner team to mediate issues involving member agencies. Provides insight to other members of the team.\nCoordinate one-time pickups with donors, handles escalations or impasse situations as needed or elevate concerns as necessary.\nEstablish and maintain standard operation procedures for response times, quality levels and customer satisfaction metrics.\nMaintain accurate donor records in program database and inventory software; document issues and resolutions using program tracking tools.\nImport retail rescue data monthly into the organization’s inventory management system. Provides insight into trends, changes, and improvements.\nManage personal performance and ensure daily, weekly, quarterly, and overall tracking of activity and level of goal achievement.\nAbility to leverage work habits to incorporate efficiencies, prompt response, data analysis and organizational requirements. Provides support to new hires and other members of the team.\nManage the integrity and timely reporting required with retail rescue agencies, donors and partners.\nExecution of competing priorities with consideration for complex needs such as location, temperature, and capacity.\nStrong and creative problem resolution is expected; coordinate with internal departments and collaborate with agencies as needed to reach goals.\nManaging day-to-day relationships with any 3rd party vendors\nCultural awareness and expression; understands and respects how ideas and meaning are creatively expressed in a variety of cultures.\nResponsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Partnerships, Professionalism, and Progress.\nNote: This role requires additional background information financial checks in addition to crime and employment\nQualifications\nEducation Achievement:\nHigh School Diploma or GED preferred. Extended Degree in Supply Chain, Business or Social Services strongly preferred.\nServe Safe Certification preferred. Must be able to certify within 30 days of hire.\nWork Experience:\nA minimum of 2 years of experience in administration, customer service, logistics or purchasing within a cohesive effective team environment. Ideally in role involving high people contact role with problem solving.\nExperience in a grocery or food distribution industry preferred.\nPrevious data management experience with deadline, reporting and status activity noted, real time.\nAbility to negotiate, problem-solve and create solutions with tight timelines and unexpected situations.\nExperience working in a team environment where solutions, teamwork and collaboration were heavily utilized to meet a goal. This could be in a work, academic, volunteer or project environment.\nExperience communicating or public speaking with a diverse audience with the intent to achieve action and influence.\nSolid project management and tracking ability. Must be able to effectively manage competing priorities.\nExperience tracking projects or activities which include deadlines, collaboration, multiple contacts, follow up and multiple locations.\n\nPreferred:\nPrevious experience working with low-income or other transitioning community of people highly preferred. A robust knowledge of the issues facing people living at or near the poverty line, recovery, and reentry into the work force highly preferred.\nKnowledge of food distribution, logistics and handling a plus.\nRequired Skills and Ability:\nExcellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally. Provide timely effective responses.\nAbility to negotiate, problem-solve and create solutions with tight timelines and unexpected situations.\nExceptional communication skills and ability to gather key information and succinctly share information with others.\nStrong attention to detail and ability to complete work by or before deadlines. Ability to work with program or project requirements.\nStrong administrative capability to work with databases, produce reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)\nPreferred:\nExperience speaking within communities using multiple languages a plus. Fluency with Spanish or Mandarin highly preferred.\nPhysical Demands:\nMust have the ability to be available evenings, weekends and take on extended hours as business needs demand.\nMust be willing and able to travel locally up to 75% of the time, within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have a valid driver’s license if using company vehicle.\nWork in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact.\nSee, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.\nMaintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.\nDemonstrate cognitive ability to: provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.\nPerform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.","description_format":"text","description_chars":8954,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Event Marketing","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-29T22:14:50Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.677,"p_room":0.55,"age_days":19,"expected_fill_days":16,"reasons":["conf:5","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/philabundance-retail-rescue-coordinator","json_url":"https://alion.io/job/philabundance-retail-rescue-coordinator.json","meta":{"generated_at":"2026-10-19T13:13:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1936971},"rest":"https://alion.io/mcp/rest/get_company?id=1936971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilabundance-retail-rescue-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilabundance-retail-rescue-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilabundance-retail-rescue-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philabundance-retail-rescue-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilabundance-retail-rescue-coordinator"}]}