{"id":4226575,"url":"https://alion.io/job/philips-business-capability-expert-commercial-process-e2e","title":"Business Capability Expert - Commercial Process E2E","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":81,"ghost_share":0,"stale_share":0.728,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":false},{"name":"Multimodal AI","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T08:09:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nBusiness Capability Expert - Commercial Process E2EJob Description\nOur customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers.\nYou would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.\nIn this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc.\nYou are responsible for\nProcess Design & Optimization\nAnalyze, design, and optimize end-to-end commercial processes.\nEnsure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls.\nIdentify automation opportunities and application of AI tools for Commercial backbone processes\nEnsure compliance with commercial process standards and governance mechanisms.\nMonitor KPIs and SLAs to drive continuous improvement in Commercial workstream\n AI & Automation Enablement\nCollaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).\nEvaluate emerging technologies and recommend innovative solutions for operational efficiency.\nCollaboration & Stakeholder Engagement\nWork closely with business and IT stakeholders to understand requirements and deliver process improvements.\nConduct workshops and training sessions on Commercial backbone processes.\nCollaborate with the other BCE/BPEs for cross functional requirement\nBeing a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.\nCollaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.\nBuilding and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.\nCurate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.\nTo succeed in this role, you should have the following skills and experience\nMinimum 8-12 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience\nExperience in backend Commercial processes in combination with E2E process knowhow, technology based solution mindset.\nExpert knowledge and hands on experience in Salesforce or Apttus, SAP, Zuora or similar applications is a must.\nFull end-to-end multi-modal commercial processes execution knowledge.\nQuality and regulatory requirements understanding\nProfessional demeanor and strong communications skills\nExcellent leadership skills with the ability to influence other senior colleagues\nFluency in English, verbal and written\nKey Skills : Q2C / O2C, Commercial Process Excellence, Enterprise Process Excellence, Quote-to-Cash, Order-to-Cash, Lean, Six Sigma, Process Optimization, Process Mining, Business Analytics, Data Analytics, SAP SD, Salesforce / SFDC, CPQ, Contract Management, Revenue Management, AI/ML, Automation\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.\nOnsite roles require full-time presence in the company’s facilities.\nField roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nIndicate if this role is an office/field/onsite role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.\nLearn more about our business.\nDiscover our rich and exciting history.\nLearn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.","description_format":"text","description_chars":5579,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Respiratory & Sleep Devices","Patient Monitoring","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-13T08:09:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T09:58:03Z"},"pay":null,"html_url":"https://alion.io/job/philips-business-capability-expert-commercial-process-e2e","json_url":"https://alion.io/job/philips-business-capability-expert-commercial-process-e2e.json","meta":{"generated_at":"2026-11-13T09:58:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13838},"rest":"https://alion.io/mcp/rest/get_company?id=13838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilips-business-capability-expert-commercial-process-e2e"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilips-business-capability-expert-commercial-process-e2e"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilips-business-capability-expert-commercial-process-e2e"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philips-business-capability-expert-commercial-process-e2e\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilips-business-capability-expert-commercial-process-e2e"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4226575}},{"tool":"search_jobs","arguments":{"company":"philips.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4226575},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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