{"id":3322758,"url":"https://alion.io/job/philips-collections-specialist","title":"Collections Specialist","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":62,"ghost_share":0,"stale_share":0.984,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Panama"],"countries":["PA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":63000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3830},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T18:31:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title\nCollections SpecialistJob Description\n\nCollection Specialist\nAs a Collections Specialists you are responsible for following the collections process with a defined group of customers and\nkey accounts by maintaining excellent relationships with our customers,\ninternal finance leadership, and cross-functional business partners.\nYour role:\nManage an active portfolio of customer accounts and maintain ongoing customer relationships.\nContact clients with past due balances to secure payment commitments and follow up on promised payments.\nMeet or exceed cash collection targets while reducing past due balances, bad debt exposure, and other key metrics.\nInvestigate disputed or short-paid invoices, identify root causes, and collaborate with internal teams to resolve issues quickly.\nEscalate major collection issues to management, support cash application discrepancies, and assist with process improvements, agency placement proposals, and bad debt write-offs.\nYou're the right fit if:\nYou have a Bachelor's degree accounting, finance, or equivalent mix of academic and professional background\nYou have +2 years of working experience on B2B collections, retention, customer service or an equivalent mix of professional background with academic studies.\nBe technically knowledgeable in programs such as Excel (V-lookup and Pivot tables) and SAP. Knowledge in AI systems such as Copliot, Chat GPT, Claude or others is preferred.\nEffectively communicating in the English language is required.\n May be required to work overtime, based on business &/or departmental needs.\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.\nOnsite roles require full-time presence in the company’s facilities.\nField roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nThis is an office role.\nAbout Philips\nAre you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.\nIf you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. 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