{"id":3981783,"url":"https://alion.io/job/philips-senior-manager-advance-services","title":"Senior Manager, Advance Services","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":75,"ghost_share":0.013,"stale_share":0.8,"repost_share":0.013,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":117000,"max":186000,"currency":"USD","period":"year","gross":null,"usd_annual":186000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"AWS","optional":true},{"name":"DICOM","optional":true},{"name":"HL7","optional":true},{"name":"ITIL","optional":true},{"name":"SQL","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-09T19:58:34Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:58:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title\nSenior Manager, Advance ServicesJob Description\nSenior Manager, Advanced Services (Remote, U.S.)\nLead a highly skilled team responsible for resolving the most complex, business-critical technical issues for our clinical imaging informatics customers, driving technical excellence, customer recovery, and continuous service improvement across the organization.\nYour role:\nLead and develop a team of Advanced Services technical and clinical support specialists responsible for resolving the highest-severity customer escalations, providing coaching, performance management, and professional development.\n\nServe as the technical leader for complex customer environments, guiding recovery efforts across infrastructure, databases, networks, operating systems, virtualization, and clinical imaging applications while partnering closely with Service Desk, Engineering, R&D, Delivery, and Managed Services teams.\n\nDirect on-site interventions, complex go-live support, early-life stabilization, and executive customer escalations, ensuring structured communication and successful recovery during critical customer events.\n\nEstablish best practices for technical triage, fault isolation, escalation management, operational readiness, and transition-to-support activities while driving continuous improvement through reusable processes, runbooks, and knowledge management.\n\nIdentify recurring technical trends, infrastructure weaknesses, and post-implementation opportunities to improve long-term product supportability, service quality, and customer outcomes. This role includes occasional travel and participation in after-hours support for critical customer situations.\n\nYou're the right fit if:\nYou've acquired 7+ years of experience (10+ years preferred) in enterprise technical services, systems engineering, service engineering, or complex application support, including hands-on customer-facing experience and demonstrated cross-functional technical leadership. Previous leadership experience managing technical teams is required.\n\nYour skills include deep knowledge of enterprise IT infrastructure, including servers, operating systems, virtualization, databases, networking, storage, and application troubleshooting. Experience with clinical imaging informatics and healthcare technologies is highly preferred. Bonus skills include Radiology Informatics, Enterprise Imaging, PACS, DICOM, HL7, VMware, Oracle, Windows Server, Citrix, Epic, cloud-hosted healthcare platforms, performance engineering, and supporting go-lives or customer-critical escalations.\n\nYou have a Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and experience. ITIL Foundation certification is preferred, along with relevant Microsoft, VMware, Cisco, AWS, Oracle, SQL Server, or infrastructure certifications. Lean Six Sigma Green Belt certification is a plus.\n\nYou're a collaborative and influential leader who thrives in high-pressure situations, communicates effectively with customers and executive stakeholders, mentors’ technical talent, and drives continuous improvement through disciplined processes and technical excellence. This position requires occasional travel and flexibility to respond to critical customer situations outside of standard business hours.\n\nYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.\n\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nThis is a field based role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.\nLearn more about our business.\n\nDiscover our rich and exciting history.\n\nLearn more about our purpose.\n\nLearn more about our culture.\n\nPhilips Transparency Details\nThe pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000.\nThe pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000.\nThe pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.\nThe actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.\nIn addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.\nAt Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.\nAdditional Information\nUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.\n#LI-PH1\n#LI-Remote\n#healthcareinformatics\nThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.\nPhilips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.","description_format":"text","description_chars":6181,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Respiratory & Sleep Devices","Patient Monitoring","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-09T19:58:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 29 · green card filings: 19","filings_12m":29,"filings_prev_12m":54,"green_card_filings_12m":19,"median_offered_wage_usd":128438,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-09T20:58:47Z"},"pay":{"stated_usd_annual":186000,"is_top_pay":true},"html_url":"https://alion.io/job/philips-senior-manager-advance-services","json_url":"https://alion.io/job/philips-senior-manager-advance-services.json","meta":{"generated_at":"2026-11-09T20:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8822,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13838},"rest":"https://alion.io/mcp/rest/get_company?id=13838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilips-senior-manager-advance-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilips-senior-manager-advance-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilips-senior-manager-advance-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philips-senior-manager-advance-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilips-senior-manager-advance-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3981783}},{"tool":"search_jobs","arguments":{"company":"philips.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3981783},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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