{"id":4059885,"url":"https://alion.io/job/philips-senior-solution-architect-service-platform","title":"Senior Solution Architect - Service Platform","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":80,"ghost_share":0,"stale_share":0.763,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-11T07:51:48Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T07:51:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title\nSenior Solution Architect - Service PlatformJob Description\nServiceNow Solutions Architect\nEnterprise ServiceNow architecture, platform governance, custom application development, integration, CMDB/CSDM maturity, and transformation delivery\nRole Summary\nWe are seeking an experienced ServiceNow Solutions Architect to lead the design, development, and implementation of scalable ServiceNow solutions across the enterprise. The architect will translate business requirements into practical platform architectures, guide delivery teams, establish governance standards, and ensure the platform supports automation, service quality, security, and measurable business value.\nThis role is suitable for a senior ServiceNow professional who is both architecture-oriented and hands-on: comfortable leading workshops, designing integrations, reviewing scripts and custom applications, advising stakeholders, and mentoring developers and administrators.\nRole Scope\nPrimary modules and domains: ITSM, ITOM, CMDB, Discovery, Service Mapping, ITAM, HRSD, CSM, SecOps, App Engine, Service Portal, Service Catalog, SPM, EAM, FSM, and custom application development.\nCore architecture themes: Platform roadmap, governance, scalable workflows, automation frameworks, integrations, data quality, CMDB/CSDM maturity, security, compliance, performance, and upgrade-safe solution design.\nDelivery environment: Enterprise Service Management, Agile/Scrum delivery, DevOps practices, cross-functional implementation teams, and global enterprise stakeholder groups.\nKey Responsibilities\nArchitecture and Solution Design\nDesign end-to-end ServiceNow solutions based on business requirements, enterprise architecture principles, and platform best practices.\nCreate solution designs, technical specifications, integration points, data mapping documentation, architecture decisions, and implementation guidance.\nDefine scalable platform architectures, workflows, automation frameworks, security models, and governance standards aligned to business objectives.\nEnsure solutions are secure, performant, maintainable, upgrade-safe, and compliant with internal standards and industry practices.\nRequirements, Workshops, and Stakeholder Advisory\nLead technical workshops and requirements-gathering sessions with business and IT stakeholders.\nCollaborate with product owners, process owners, business analysts, project managers, developers, administrators, and enterprise architects.\nTranslate business needs into user stories, technical designs, platform patterns, data requirements, and implementation plans.\nCommunicate technical tradeoffs clearly to technical and non-technical audiences, including senior leadership and client stakeholders.\nPlatform Governance, Roadmap, and Best Practices\nDevelop and maintain ServiceNow architectural standards, roadmaps, governance practices, coding standards, and design review processes.\nStay current with ServiceNow releases, platform capabilities, AI-enabled features, and new modules; recommend adoption where there is clear value.\nDrive platform optimization, technical debt reduction, customization rationalization, performance improvement, and upgrade readiness.\nIdentify architectural risks early and recommend mitigation plans across delivery, data, integration, licensing, and supportability dimensions.\nCustom Application Development and Automation\nDesign and oversee custom applications, scoped apps, workflows, catalog items, portals, forms, automation, and enhancements within ServiceNow.\nProvide hands-on guidance for JavaScript, Glide APIs, GlideScript, Business Rules, Client Scripts, UI Actions, Script Includes, Flow Designer, and App Engine patterns.\nTroubleshoot and resolve complex issues related to custom applications, workflows, integrations, security, and platform behavior.\nGuide teams on when to configure, extend, integrate, or avoid customization to preserve long-term platform health.\nIntegration, Data, and Migration\nDesign integrations between ServiceNow and enterprise systems using REST/SOAP APIs, Integration Hub, eBonding, MID Server, middleware, import sets, transform maps, and event-driven patterns.\nDefine data migration, synchronization, mapping, validation, error handling, monitoring, and reconciliation approaches.\nEnsure integration designs preserve data integrity, security, reliability, observability, and performance.\nWork with automation and scripting technologies such as JavaScript, Python, and PowerShell where relevant to integration or migration delivery.\nCMDB, CSDM, Discovery, and Operations\nDefine and mature CMDB and Common Service Data Model strategy, including CI classes, service models, ownership, lifecycle governance, and relationship quality.\nSupport Discovery, Service Mapping, ITOM, Service Graph, and related operational data initiatives across cloud, hybrid, and on-premises environments.\nImprove CMDB health, data quality, reconciliation, service visibility, and operational decision-making.\nPartner with operations teams to align platform architecture with incident, problem, change, request, asset, and service management processes.\nProject Delivery and Team Leadership\nSuccessfully deliver ServiceNow projects in a lead architecture or technical leadership role.\nCollaborate with project managers, Agile delivery managers, Scrum Masters, and team members to manage timelines, dependencies, risks, and priorities.\nHandle multiple projects or workstreams simultaneously and adapt to changing business priorities.\nProvide mentorship, code/design review, technical direction, and knowledge transfer to ServiceNow developers and administrators.\nQuality, Testing, and Documentation\nDefine testing strategies covering unit testing, integration testing, regression testing, performance validation, user acceptance, and release readiness.\nUse or guide ServiceNow Automated Test Framework where appropriate to improve release confidence and regression coverage.\nMaintain clear architectural documentation, design specifications, integration contracts, decision logs, runbooks, and platform standards.\nSupport post-implementation validation, defect resolution, continuous improvement, and operational handover.\nRequired Experience and Qualifications\nEducation: Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field; equivalent practical experience may be considered.\nServiceNow experience: Minimum 5+ years of ServiceNow platform experience with at least 2-3 years in an architect, lead consultant, or technical lead role; for senior enterprise roles, 10+ years of ServiceNow architecture/consulting experience is preferred.\nOverall IT experience: 10+ years is strongly preferred; 15+ years is ideal for global enterprise transformation or principal architect roles.\nImplementation depth: Demonstrable hands-on experience in ServiceNow implementations, custom application development, integrations, and enterprise module rollouts.\nArchitecture track record: Proven experience designing and implementing ServiceNow modules, custom applications, workflows, integrations, data models, and platform governance.\nProblem solving: Strong analytical and troubleshooting skills for complex business requirements, custom applications, integration issues, and platform performance concerns.\nDelivery discipline: Solid project management, prioritization, risk management, and multitasking skills across multiple projects or workstreams.\nCommunication: Excellent communication, facilitation, stakeholder management, leadership, mentoring, and interpersonal skills.\n#HealthcareInformatics #LI\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.\nOnsite roles require full-time presence in the company’s facilities.\nField roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nIndicate if this role is an office/field/onsite role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.\nLearn more about our business.\nDiscover our rich and exciting history.\nLearn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. 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