{"id":4059886,"url":"https://alion.io/job/philips-service-contracts-administrator","title":"Service Contracts Administrator","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":80,"ghost_share":0,"stale_share":0.763,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Legal","role_family":"Legal","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T07:51:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nService Contracts AdministratorJob Description\nThe Service Contracts Administrator will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle.\nYour role:\nCoordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.\nManage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.\nActively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.\nAssist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.\nUtilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.\nYou're the right fit if:\nYou’ve acquired 3+ years of sales support experience.\nYour skills include intermediate to advanced skills in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.\nYou have at least a high school diploma.\nYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.\nYou’re passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nThis is an office role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.\nLearn more about our business.\nDiscover our rich and exciting history.\nLearn more about our purpose.\nLearn more about our culture.\nPhilips Transparency Details\nThe pay range for this position in Tennessee is $22.00 to $35.00 hourly.\nThe actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.\nIn addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.\nAt Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.\nAdditional Information\nUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.\nCompany relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA\nThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.\nPhilips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.","description_format":"text","description_chars":4905,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Health & Medical Electronics","Respiratory & Sleep Devices","Patient Monitoring","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-11T07:51:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 29 · green card filings: 19","filings_12m":29,"filings_prev_12m":54,"green_card_filings_12m":19,"median_offered_wage_usd":128438,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T09:57:19Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/philips-service-contracts-administrator","json_url":"https://alion.io/job/philips-service-contracts-administrator.json","meta":{"generated_at":"2026-11-11T09:57:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13838},"rest":"https://alion.io/mcp/rest/get_company?id=13838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilips-service-contracts-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilips-service-contracts-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilips-service-contracts-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philips-service-contracts-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilips-service-contracts-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4059886}},{"tool":"search_jobs","arguments":{"company":"philips.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4059886},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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