{"id":4037171,"url":"https://alion.io/job/philips-service-operations-manager","title":"Service Operations Manager","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":78,"ghost_share":0,"stale_share":0.782,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":117000,"max":186000,"currency":"USD","period":"year","gross":null,"usd_annual":186000},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[{"name":"DICOM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T20:53:44Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T20:53:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title\nService Operations ManagerJob Description\nGlobal Service Operations Manager\nLead the global service organization for the PerformanceBridge Analytics portfolio, driving high-quality customer delivery, service performance, and operational excellence across the end-to-end solution lifecycle.\nYour role:\nLead and develop a global team of approximately 10-11 project managers, clinical consultants, and technical installation/support professionals delivering implementation and support services for PerformanceBridge.\nOwn end-to-end service delivery and customer success, partnering with sales and commercial teams to support an approximately €4M business while meeting customer commitments for quality, timeliness, and budget.\nProvide leadership for critical customer escalations, using your technical and healthcare IT expertise to drive resolution, strengthen problem management, and reduce systemic issues across the installed base.\nManage service operations and performance, including revenue, forecasting, contracts, workforce planning, customer commitments, service-level agreements, customer experience, and margin improvement.\nCollaborate with Clinical Informatics teams globally to support a follow-the-sun service model and help healthcare customers use PerformanceBridge analytics, dashboards, and reporting to identify operational performance and efficiency opportunities.\nYou're the right fit if:\nYou’ve acquired 5+ years’ experience managing complex health system IT environments and leading customer experience, technical consulting, support, or service delivery teams.\nYour skills include technical knowledge of enterprise IT infrastructure, including Windows/Linux environments, virtual machines, hyperscalers, and on-premises infrastructure.\nYou have knowledge of hospital imaging systems and modalities, such as computed tomography (CT), magnetic resonance imaging (MRI), and nuclear medicine (NM), as well as Digital Imaging and Communications in Medicine (DICOM) and clinical imaging informatics.\nYou have a bachelor’s degree or higher in science, computer science, engineering, or equivalent 9+ years of experience managing complex health systems.\nYou’re an effective leader and communicator with experience managing multiple stakeholders, technical projects, customer commitments, and technical management communications.\nExperience in radiology, radiology technical or field support, consultative pre- or post-sales enterprise solutions, and supporting clinical or healthcare applications is preferred.\nYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. \nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nThis is a field based role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.\nLearn more about our business.\nDiscover our rich and exciting history.\nLearn more about our purpose.\nLearn more about our culture.\nPhilips Transparency Details\nThe pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MT, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $117,000 to $186,000.\nThe pay range for this position in AK, DE, HI, MD, MN, and RI is $123,000 to $195,000.\nThe pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $131,000 to $208,000.\nThe actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.\nIn addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.\nAt Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.\nAdditional Information\nUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.\nCompany relocation benefits will not be provided for this position. For this position, you must reside in The United States.\nThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.\nPhilips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.","description_format":"text","description_chars":5424,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Health & Medical Electronics","Respiratory & Sleep Devices","Patient Monitoring","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-10T20:53:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 29 · green card filings: 19","filings_12m":29,"filings_prev_12m":54,"green_card_filings_12m":19,"median_offered_wage_usd":128438,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-11T02:15:53Z"},"pay":{"stated_usd_annual":186000,"is_top_pay":true},"html_url":"https://alion.io/job/philips-service-operations-manager","json_url":"https://alion.io/job/philips-service-operations-manager.json","meta":{"generated_at":"2026-11-11T02:15:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":52,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13838},"rest":"https://alion.io/mcp/rest/get_company?id=13838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilips-service-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilips-service-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilips-service-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philips-service-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilips-service-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4037171}},{"tool":"search_jobs","arguments":{"company":"philips.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4037171},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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