{"id":1391218,"url":"https://alion.io/job/philips-site-support-engineer","title":"Site Support Engineer","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":22,"ghost_share":0,"stale_share":0.591,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-28T11:44:29Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T16:02:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Signify\nThrough bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.\nAt Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.\nJoin us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.\nMore about the role\nJob Summary\nProvide face-to-face technical support for employees at the office or client site.\nTroubleshoot laptops, desktops, mobile devices, printers, scanners, docking stations, monitors, and peripherals.\nInstall, configure, maintain, and replace IT hardware and software.\nSupport Windows, macOS, Microsoft 365, VPN, email, collaboration tools, and business applications.\nDiagnose and resolve network connectivity issues, including Wi-Fi, LAN, VPN, and basic switching problems.\nAssist with user onboarding, offboarding, device setup, account access, and equipment handover.\nSupport meeting rooms, video conferencing systems, projectors, Teams/Zoom rooms, and AV equipment.\nEscalate complex issues to infrastructure, network, security, or application teams when required.\nMaintain accurate ticket updates, asset records, technical documentation, and knowledge base articles.\nManage local IT inventory, including laptops, accessories, spare equipment, and consumables.\nCoordinate with vendors for hardware repairs, warranty claims, and service visits.\nSupport IT projects such as office moves, device refreshes, software rollouts, and network upgrades.\nFollow IT security policies, access control procedures, and data protection standards.\nProvide excellent customer service and communicate clearly with both technical and non-technical users.\nRequired Skills and Qualifications\nExperience in onsite IT support, desktop support, field support, or service desk support.\nStrong knowledge of Windows operating systems; macOS experience is a plus.\nExperience supporting Microsoft 365, Outlook, Teams, OneDrive, SharePoint, and common office applications.\nGood understanding of computer hardware, peripherals, printers, mobile devices, and basic networking.\nAbility to troubleshoot Wi-Fi, LAN, VPN, DNS, DHCP, and connectivity issues.\nFamiliarity with ticketing systems such as ServiceNow, Jira, Freshservice, Zendesk, or similar.\nStrong communication, customer service, and problem-solving skills.\nAbility to work independently and prioritize multiple support requests.\nGood documentation and follow-up skills.\nUpdate asset ownership, location, status, warranty, serial number, and configuration details.\nCoordinate hardware repairs, warranty claims, replacements, and vendor returns.\nSupport secure disposal, recycling, resale, or destruction of retired equipment.\nExperience maintaining asset records in ITSM, CMDB\nStrong attention to detail and accuracy in data entry and record keeping.\nKey Competencies\nCustomer-focused mindset\nStrong troubleshooting ability\nClear communication\nPatience and professionalism\nAttention to detail\nOwnership and follow-through\nAbility to work under pressure\nGood time management\nPreferred Certifications\nExperience with Active Directory, Microsoft Entra ID, Intune, SCCM, or endpoint management tools.\nExperience with asset management and IT inventory processes.\nKnowledge of ITIL service management practices.\nBasic understanding of cybersecurity controls, MFA, endpoint protection, and patching.\nExperience supporting meeting room and AV systems.\nAbility to support VIP users or executive-level stakeholders.\nCommon Tools and Technologies\nWindows, macOS, iOS, Android\nMicrosoft 365, Outlook, Teams, OneDrive, SharePoint\nActive Directory and Microsoft Entra ID\nMicrosoft Intune, SCCM\nServiceNow\nVPN clients, Wi-Fi tools, remote support tools\nPrinters, scanners, meeting room systems, AV equipment\nEverything we’ll do for you\nYou can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.\nCome join us, and together we can light up the future.","description_format":"text","description_chars":4827,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Home Appliances","Health & Medical Electronics","Respiratory & Sleep Devices"],"lifecycle":[{"event":"open","at":"2026-09-28T11:44:29Z"}],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["conf:0","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/philips-site-support-engineer","json_url":"https://alion.io/job/philips-site-support-engineer.json","meta":{"generated_at":"2026-10-02T01:56:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2502,"day_limit":5000,"remaining_today":2498,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}