{"id":4226574,"url":"https://alion.io/job/philips-technical-consultant-3","title":"Technical Consultant","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":81,"ghost_share":0,"stale_share":0.728,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"DICOM","optional":true},{"name":"HL7","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T08:09:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nTechnical ConsultantJob Description\nThe Technical Consultant is responsible for playing a critical role in consulting with key clients to understand their complex, high-impact technical and business needs, offering strategic recommendations that drive significant value and align with long-term goals, working under limited supervision. The role leads the development of advanced technical solutions, including detailed design documentation, system architectures, and integration frameworks, ensuring successful end-to-end implementation and optimization. The role involves designing innovative, customized approaches to address intricate client challenges and contributing to the evolution of best-in-class methodologies.\nAn exciting opportunity has become available for a Technical Consultant to join the Philips Clinical Informatics business. The role will focus on implementation, remote support, troubleshooting, upgrade, and lifecycle services for PerformanceBridge and Advanced Visualization solutions used by healthcare customers globally.\nIn this role, you will help customers maintain reliable clinical and operational workflows by diagnosing complex applications, infrastructures, operating systems, databases, and integration issues. You will work closely with Philips customers and R&D teams to resolve escalations, improve serviceability, and reduce customer downtime.\nThis is a global role and requires flexibility to work any 40 hours in the week to support a 24x7 follow-the-sun operating model.\nKey Areas of Responsibility\nProvide L2/L3 remote technical support to global customers for Philips PerformanceBridge and Advanced Visualization solutions.\nTroubleshoot complex software, hardware, operating system, database, network and integration issues with minimal supervision.\nPerform remote upgrades, configuration changes, health checks, and operating system security patching in line with customer change-control requirements.\nMonitor system health periodically and work proactively to prevent or minimize unplanned downtime.\nDiagnose and resolve customer issues using logs, system metrics, application behavior, service tools, and structured problem-solving methods.\nEscalate product defects and complex technical issues to R&D and engineering teams with clear evidence, reproduction steps, logs, and business impact.\nCollaborate with Engineering, and Global Support team to improve installation quality, support readiness, and future service requirements.\nDocument findings, actions, root cause, customer communication, and resolution steps accurately in the relevant service systems.\nSupport knowledge sharing through troubleshooting notes, best practices, lessons learned, and technical coaching for peers.\nMaintain a strong customer-first mindset while balancing technical quality, speed of resolution, compliance, and cost-effective solutions.\nExperience and Qualifications\nRelevant technical degree or equivalent experience in Computer Science, Information Technology, Engineering, Healthcare IT, or a related discipline. A background in Computer Science or IT is considered an advantage.\nOverall 6+ years of professional experience, including at least 2+ years in a medical device, healthcare IT, technical service, support, engineering, or QA environment.\nStrong experience troubleshooting software-based products in production environments while working against defined SLAs.\nExperience supporting enterprise applications deployed in customer data-center, virtualized, cloud, or hybrid IT environments.\nHands-on experience with Microsoft Windows Server, Microsoft SQL Server, Active Directory, Group Policy, networking concepts, and common enterprise security practices.\nExperience using Linux for log analysis, command-line troubleshooting, service management, permissions, connectivity checks, and basic system administration.\nPreferred experience in healthcare imaging or clinical informatics environments, including familiarity with radiology or cardiology workflows, DICOM, HL7, PACS, and hospital network environments.\nPractical experience with application log analysis, Windows Event Viewer, Linux shell commands, SQL queries, service/process analysis, and network troubleshooting tools.\nUnderstanding of backup and restore concepts, certificates, authentication mechanisms, firewalls, proxies, antivirus/security controls, and patch management practices.\nExperience preparing structured escalation packages for R&D teams, including timelines, environment details, logs, screenshots, observed behavior, and customer impact analysis.\nExperience contributing to knowledge articles, troubleshooting runbooks, operational handovers, and continuous service improvement initiatives.\nFlexible working hours and willingness to work in shifts to support 24x7 global customer operations.\nSkills and Competencies\nCustomer-first mindset with strong ownership, accountability, and commitment to issue resolution.\nExcellent troubleshooting, analytical thinking, and problem-solving skills, with the ability to independently isolate root causes under limited supervision.\nStrong ability to collaborate effectively with R&D teams, customer IT departments, and cross-functional stakeholders during technical escalations.\nExcellent written and verbal communication skills in English, including professional customer interactions, phone etiquette, and clear technical documentation.\nAbility to translate customer requirements into actionable operational plans, service actions, or technical recommendations.\nStrong collaboration and knowledge-sharing skills, with the ability to clearly explain technical findings to both technical and non-technical audiences.\nFast learner with strong curiosity and adaptability toward new technologies and platform environments.\nSelf-driven, passionate, and proactive work style with a strong work ethic and willingness to support critical customer situations outside normal business hours when required.\nStrong focus on minimizing customer downtime, improving service quality, reducing repeat escalations, and maintaining high Customer Net Promoter Score (NPS) outcomes.\n#HealthcareInformatics #LI\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.\nOnsite roles require full-time presence in the company’s facilities.\nField roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nIndicate if this role is an office/field/onsite role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.\nLearn more about our business.\nDiscover our rich and exciting history.\nLearn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.","description_format":"text","description_chars":7204,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health & Medical Electronics","Respiratory & Sleep Devices","Patient Monitoring","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-13T08:09:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-13T12:40:49Z"},"pay":null,"html_url":"https://alion.io/job/philips-technical-consultant-3","json_url":"https://alion.io/job/philips-technical-consultant-3.json","meta":{"generated_at":"2026-11-13T12:40:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25477,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13838},"rest":"https://alion.io/mcp/rest/get_company?id=13838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilips-technical-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilips-technical-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilips-technical-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philips-technical-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilips-technical-consultant-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4226574}},{"tool":"search_jobs","arguments":{"company":"philips.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4226574},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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