{"id":3007736,"url":"https://alion.io/job/philips-technical-support-engineer-new-england","title":"Technical Support Engineer (New England)","company":{"id":13838,"name":"Philips","domain":"philips.com","url":"https://alion.io/company/philips-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":61,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-25T00:35:16Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Title\nTechnical Support Engineer (New England)Job Description\nTechnical Support Engineer (New England)\nSupport a critical hospital customer by providing first-line technical assistance, ensuring system stability, and helping deliver exceptional service for mission-critical healthcare technology environments.\nYour role:\nProvide first-line technical support within (PACS) Picture Archiving and Communication Systems, troubleshooting and resolving customer issues to ensure high levels of customer satisfaction.\n\nReceive, prioritize, and manage service requests across multiple communication channels, documenting all activities and resolutions in the service management system.\n\nEscalate complex technical issues when needed, collaborating with senior engineers and cross-functional teams to drive timely resolution.\n\nEnsure all support activities comply with regulatory requirements while clearly communicating solutions and next steps to customers.\n\nParticipate in ongoing training and knowledge development to enhance technical expertise and contribute to continuous service improvement.\n\nYou're the right fit if:\nYou’ve acquired a minimum of 2 years of experience in technical support or a related field with vocational education, or you have a bachelor’s degree with no prior experience required.\n\nExperience with Picture Archiving and Communication Systems (PACS), imaging informatics, or Philips Vue PACS is preferred; direct Philips Vue PACS experience is a plus but not required\n\nYour skills include troubleshooting, customer service, technical documentation, service operations, and resolving technical issues in a structured support environment.\n\nYou have a high school diploma, vocational education, or a bachelor’s degree in Engineering, a Medical field, a Science-related field, or an equivalent discipline.\n\nYour skills include strong on-premises IT, root cause analysis, product installation, product repair and maintenance, and monitoring service performance through key performance indicators (KPIs).\n\nYou’re a collaborative communicator who can build effective working relationships across teams, document technical findings clearly, and make informed decisions while working under direct supervision.\n\nExperience with regulatory compliance, data analysis and interpretation, and supporting customers in critical service environments is a plus.\n\nYou must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.\n\nHow we work together\nWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.\nThis is a field based role.\nAbout Philips\nWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.\nLearn more about our business.\n\nDiscover our rich and exciting history.\n\nLearn more about our purpose.\n\nLearn more about our culture.\n\nPhilips Transparency Details\nThe pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $35.00hr to $54.00hr.\nThe pay range for this position in AK, DE, HI, MD, MN, and RI is $36.00hr to $57.00hr.\nThe pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $39.00hr to 61.00hr.\nThe actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.\nIn addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.\nAt Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.\nAdditional Information\nUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.\nCompany relocation benefits will not be provided for this position. For this position, you must reside in or be willing to relocate to the territory (New England).\n#healthcareinformatics\n#LI-PH1\nThis requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.\nPhilips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.","description_format":"text","description_chars":5328,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Health & Medical Electronics","Respiratory & Sleep Devices","Patient Monitoring","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-10-21T14:22:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 29 · green card filings: 19","filings_12m":29,"filings_prev_12m":54,"green_card_filings_12m":19,"median_offered_wage_usd":128438,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.273,"p_room":0.35,"age_days":23,"expected_fill_days":9,"reasons":["conf:5","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/philips-technical-support-engineer-new-england","json_url":"https://alion.io/job/philips-technical-support-engineer-new-england.json","meta":{"generated_at":"2026-10-25T19:11:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13838},"rest":"https://alion.io/mcp/rest/get_company?id=13838"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphilips-technical-support-engineer-new-england"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphilips-technical-support-engineer-new-england"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphilips-technical-support-engineer-new-england"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/philips-technical-support-engineer-new-england\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphilips-technical-support-engineer-new-england"}]}