{"id":3262247,"url":"https://alion.io/job/phillip-bank-branch-manager","title":"Branch Manager","company":{"id":49786,"name":"Phillip Bank","domain":"phillipbank.com.kh","url":"https://alion.io/company/phillip-bank","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phnom Penh, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13500,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T06:17:45Z","employer_posted_date":null,"last_verified_at":"2026-10-26T06:17:45Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Branch Performance Management\n Monitor branch financial performance, including target vs result, loan quality trend, staff productivity trend, revenue, expenses, and profitability.\n Managing branch staff is more productive and in efficiency manner.\n Ensure adherence to bank policies and internal guidelines.\nBranch Operations & Compliance\n Ensure smooth daily operations of the branch.\n Implement Bank’s policies and industry regulations.\n Monitor cash management, security, and risk controls.\n Ensure proper record-keeping and adherence to internal standards/ guidelines.\n Improve operational workflows to enhance efficiency and reduce costs.\n Conduct quality assurance and risk assessments to identify areas for improvement.\nCustomer Service & Customer Relationship Management\n Ensure high-quality customer service and quick resolution of complaints.\n Implement strategies to improve customer engagement and retention.\n Train staff on customer service best practices.\n Monitor customer feedback and improve service offerings.\nSales & Business development\n Develop and execute strategies to grow the branch’s customer base and revenue.\n Meet sales targets for financial products (loans, savings, other banking products, insurance, etc.).\n Build relationships with customers, businesses, and community partners.\n Identify new business opportunities and market trends.\nStaff Management & Leadership\n Recruit, train, and supervise branch employees.\n Provide guidance, coaching, and training to branch staff.\n Ensure branch staff implement the best practices in customer service and business operations.\n Set performance goals/ target and conduct employee evaluations.\n Motivate and develop staff for career growth and productivity.\n Foster a positive and efficient work environment.\n\nReporting & Communication\n Provide regular performance reports to supervisor and related stakeholder.\n Communicate Bank goals, policies, and updates to branch managers.\n Act as a liaison between branches and corporate leadership.\n Conduct regular meetings with the Branch staff to review result achievement, goals and challenges.\n\nTechnical Skills:\n Ability to manage budgets, analyze reports, and drive performance.\nSoft Skills:\n Strong leadership, communication, and problem-solving skills.\n Excellent communication, negotiation, and problem-solving skills.\n Strong customer relationship management.\n Knowledge of financial products, credit risk assessment, risk management, and customer service best practices.\nEducation & Experience:\n Bachelor’s or master’s degree in business administration, Finance, Management, or a related field.\n 3+ years of experience in banking, microfinance, or branch management.","description_format":"text","description_chars":2692,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-26T06:17:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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