{"id":2640414,"url":"https://alion.io/job/phinia-customer-service-representative","title":"Customer Service Representative","company":{"id":1874673,"name":"PHINIA","domain":"phinia.com","url":"https://alion.io/company/phinia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":86000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1304},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-15T18:48:05Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T03:10:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT US\nPHINIA: Advancing sustainability today, powering a cleaner tomorrow.\nPHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More\nJOB PURPOSE\nThe Customer Service Representative of PHINIA aftermarket Rest of Asia (ROA) will be responsible for managing end-to-end sales order processing (SAP), outbound deliveries, billing, and trade documentation (e.g., Form E/D). He/she will take charge of maintaining customer master data, handling claims, and preparation sales/forecast reports, coordinating with AP HQ on marketing campaigns and events, tracking performance, and suggesting improvements.KEY RESPONSIBILITIES\nKey Responsibilities:\nCustomer Service & Operations\nManage end-to-end sales order processing in SAP, ensuring accuracy and timely order fulfilment.\nCoordinate outbound deliveries and shipments across multiple warehouses and vendors.\nExecute billing processes and prepare shipping/commercial documentation (e.g., invoices, credit notes) to support customer clearance requirements.\nMaintain customer master data and support administrative processes such as shipment tracking, trade documentation (e.g., Form E / Form D), and sample arrangements.\nPrepare and monitor regular reports, including sales summaries, forecasts, and outbound performance metrics.\nHandle customer claims and resolve issues related to delivery discrepancies, damages, or documentation inaccuracies in a timely manner.\nMarketing & Coordination\nCoordinate with AP HQ Branding & Communications (B&C) team to align local activities with regional marketing objectives and brand guidelines.\nSupport execution of marketing campaigns and events, ensuring timely delivery and consistency with regional strategies.\nAct as liaison between regional sales team and AP HQ to ensure clear communication and alignment of priorities.\nWhat we’re looking for:\nEducation\nDiploma or Degree in Business Administration, Supply Chain, or a related field\nExperience\n5 - 8 years of relevant experience in customer service, order management, or sales operations\nExperience working in a multinational corporation (MNC) environment\nExposure to the automotive or aftermarket industry will be an advantage\nExperience in marketing coordination or event management is a plus\nHands-on experience with SAP and/or Salesforce is preferred\nSkills & Competencies\nStrong organizational and multitasking skills with attention to detail\nGood communication and stakeholder management abilities across regional teams\nFluent in English and Chinese (both written and spoken)\nProficiency in additional Asian languages will be an advantage\nProficient in Microsoft Office (Excel, PowerPoint, Word).\nAbility to work independently and manage multiple priorities in a fast-paced environmentStrong problem-solving skills with a customer-centric mindset\nEQUAL EMPLOYMENT OPPORTUNITY\nPHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.\nVISA SPONSORSHIP\nFor this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.\nNO UNAUTHORIZED REFERRALS\nPHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.\nGLOBAL TERMS OF USE AND PRIVACY STATEMENT\nCarefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.\nPlease access the linked document by clicking here, select the geographical area where you are applying for employment, and review.\nBefore submitting your application you will be asked to confirm your agreement with the terms.\nCareer Scam Disclaimer:\nPHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.\nAdvancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.","description_format":"text","description_chars":5347,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-15T18:48:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/phinia-customer-service-representative","json_url":"https://alion.io/job/phinia-customer-service-representative.json","meta":{"generated_at":"2026-10-16T08:51:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6858,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874673},"rest":"https://alion.io/mcp/rest/get_company?id=1874673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphinia-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphinia-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphinia-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phinia-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphinia-customer-service-representative"}]}