{"id":794402,"url":"https://alion.io/job/phoebe-product-deployment-operations","title":"Product Deployment & Operations","company":{"id":688238,"name":"Phoebe","domain":"phoebe.work","url":"https://alion.io/company/phoebe-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-27T18:42:41Z","employer_posted_date":"2026-04-27","last_verified_at":"2026-11-07T21:43:41Z","board_verified":true,"closed_at":null,"days_open":194,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":193},"description":"About Phoebe\nPhoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country.\nToday, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken\nWe are looking for a high-agency operator to help us deploy Phoebe into real customer workflows and build the operating system for how we scale.\nAbout the Role\nYou will own customer deployments from kickoff through successful activation.\n\nYou will work directly with agency owners, administrators, schedulers, and operators to understand how their business works, map their workflows, train their teams, identify blockers, and drive them to meaningful usage of Phoebe.\n\nThis is a customer-facing strategy and operations role at the center of how Phoebe scales. You will sit at the intersection of implementation, customer operations, product feedback, and company-building.\n\nThe goal is simple: help customers get live, get value, and make every deployment faster, cleaner, and more repeatable than the last.\n\nWhat You’ll Do\nOwn end-to-end deployment for new Phoebe customers, from kickoff through successful launch\n\nLead customer onboarding with clear agendas, structured follow-up, and strong command of next steps\n\nWork directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers\n\nTrain agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows\n\nDrive customers toward meaningful activation by ensuring Phoebe is used for real operational work\n\nTrack launch readiness, open blockers, customer risks, and adoption signals\n\nPartner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers\n\nTranslate repeated customer issues into product feedback, internal process changes, documentation, and playbooks\n\nUse customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions\n\nIdentify opportunities to automate, standardize, and improve the deployment process\n\nHelp define what excellent customer deployment looks like at Phoebe\n\nWhat You’ll Need\n1-5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment\n\nStrong ownership and urgency; you follow through without needing to be chased\n\nAbility to understand messy operational workflows quickly and turn them into clear plans\n\nStrong customer presence; you can lead structured calls, set expectations, and handle objections\n\nExcellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates\n\nComfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product\n\nData-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk\n\nHigh adaptability and comfort navigating ambiguity in an early-stage company\n\nWillingness to get in the weeds while also improving the system\n\nWho You Are\nYou are a strong fit if you:\nLike messy, high-context work\n\nEnjoy talking to customers and understanding how their businesses actually operate\n\nCan manage many open loops without dropping balls\n\nAre practical, organized, and action-oriented\n\nCan move between customer calls, internal docs, product feedback, and operational follow-up\n\nWant to build a function, not just fill a seat\n\nAre energized by turning chaos into systems","description_format":"text","description_chars":3597,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-12T04:41:27Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.15,"p_room":0.28,"age_days":193,"expected_fill_days":24,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/phoebe-product-deployment-operations","json_url":"https://alion.io/job/phoebe-product-deployment-operations.json","meta":{"generated_at":"2026-11-08T00:08:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688238},"rest":"https://alion.io/mcp/rest/get_company?id=688238"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphoebe-product-deployment-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphoebe-product-deployment-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphoebe-product-deployment-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phoebe-product-deployment-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphoebe-product-deployment-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":794402}},{"tool":"search_jobs","arguments":{"company":"phoebe.work","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":794402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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