{"id":2056163,"url":"https://alion.io/job/phoenix-contact-supervisor-distribution-center-3rd-shift","title":"Supervisor, Distribution Center - 3rd Shift","company":{"id":51766,"name":"Phoenix Contact","domain":"phoenixcontact.com","url":"https://alion.io/company/phoenix-contact","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harrisburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3384},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T23:38:09Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T20:01:45Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nThe Supervisor, Distribution Center leads third-shift operations, including receiving, picking, packing, cycle counting, shipping, and related warehouse activities. The role converts departmental priorities into daily work plans, assigns labor and resources, monitors safety, quality, productivity, and service, and resolves issues to support accurate, timely order fulfillment. This position leads team leaders and Distribution Center employees by setting expectations, coaching performance, planning staffing, managing performance, and developing employee capabilities. The Supervisor also supports warehouse management systems, automated storage and retrieval systems, and related processes, coordinating escalations with internal partners and external providers as needed. Success is measured by safe, compliant operations; achievement of shift objectives; accurate and timely product flow; effective employee development; strong cross-shift coordination; and continuous improvement. \nThis role has formal people-management responsibility, including direct supervision, performance management, talent development, workforce scheduling, resource allocation, employee engagement, and team results. The role leads one operational team or shift, makes day-to-day decisions within established policies and delegated authority, allocates resources to meet operating needs, and delivers results through the performance and development of others.\nResponsibilities \nLeads third-shift Distribution Center operations and ensures receiving, picking, packing, cycle counting, shipping, and related activities are completed safely, accurately, efficiently, and in accordance with established process specifications.\nProvides direct supervision, direction, coaching, and performance feedback to assigned team leaders and Distribution Center employees.\nEstablishes daily priorities, assigns work, balances labor, and adjusts workflow and resources to meet customer service, productivity, quality, and delivery requirements.\nCommunicates performance expectations and ensures employees understand job responsibilities, standard work, safety requirements, and operating procedures.\nMonitors shift performance using established metrics and operating reports; identifies gaps, determines appropriate corrective actions, and escalates significant risks or barriers.\nConducts performance reviews, supports goal setting, addresses performance concerns, recognizes employee contributions, and creates meaningful development opportunities.\nSupports staffing decisions, onboarding, training, cross-training, succession planning, attendance management, and workforce coverage for regular operations, absences, overtime, and changing business needs.\nBuilds an inclusive, respectful, accountable, and customer-focused team culture while modeling company values and leadership principles.\nEnsures Distribution Center activities comply with company policies, safety requirements, quality standards, inventory-control procedures, and applicable regulatory requirements.\nInvestigates operational errors, inventory discrepancies, process failures, and service issues; determines root causes and implements or recommends corrective and preventive actions.\nCoordinates workflow and operational handoffs with other shifts, logistics functions, maintenance, Information Technology, Customer Service, and other internal stakeholders.\nServes as a Warehouse Management System key user by supporting proper system utilization, assisting users, troubleshooting operational issues, and coordinating issue escalation when necessary.\nInvestigates and corrects routine operational issues within the Warehouse Management System and related business systems.\nContacts the appropriate Warehouse Management System support provider when issues cannot be resolved internally.\nCoordinates response to minor automated storage and retrieval system hardware or controls issues and engages internal facilities, maintenance, technical resources, or vendors for mechanical or advanced technical concerns.\nReviews work quality, reinforces standard procedures, and provides additional instruction, coaching, or training when errors or performance gaps are identified.\nParticipates in Distribution Center, Warehouse Management System, automation, productivity, and continuous-improvement\nIdentifies opportunities to improve safety, quality, inventory accuracy, labor utilization, process efficiency, system performance, and customer service.\nMaintains timely and accurate shift documentation, attendance records, performance information, incident reports, training records, and other required operational records.\nMakes day-to-day decisions within delegated authority regarding work assignments, priorities, staffing adjustments, issue resolution, and operational execution.\nCommunicates significant safety, quality, personnel, system, or operational risks to the Distribution Center Manager and appropriate stakeholders.\nServes as a visible leadership presence on the Distribution Center floor and models professional, ethical, safe, and customer-focused behavior.\nPerforms other duties as assigned by the manager.\nQualifications\nHigh school diploma or G.E.D. required.\nAssociate or bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field preferred.\nThree or more years of progressive experience in distribution, warehouse, logistics, inventory, fulfillment, or related operations.\nPrior formal supervisory or people-management experience required; experience supervising employees in a multi-shift distribution or warehouse environment preferred.\nWorking knowledge of receiving, picking, packing, cycle counting, shipping, inventory control, and general Distribution Center processes.\nExperience using warehouse management systems and related enterprise or business systems.\nFamiliarity with automated storage and retrieval systems, material-handling equipment, controls systems, or automated Distribution Center technologies preferred.\nDemonstrated ability to plan work, establish priorities, allocate resources, and achieve operational requirements in a fast-paced environment.\nDemonstrated ability to coach employees, provide performance feedback, address performance concerns, and support employee development.\nStrong decision-making, problem-solving, conflict-resolution, organizational, and communication skills.\nAbility to interpret and apply operating procedures, safety requirements, quality standards, and company policies.\nAbility to analyze operational information, identify performance gaps, and implement practical corrective actions.\nProficiency with personal computers, Microsoft Office applications, reporting tools, and related business software.\nHigh level of attention to detail and accuracy.\nAbility to collaborate across shifts and functions and communicate effectively with employees, leaders, internal customers, technical partners, and vendors.\nDemonstrates a willingness to collaborate with others, build relationships, and involve others in decision-making.\nDemonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks and resources, and maintaining focus on outcomes.\nDemonstrates the ability to develop and adapt strategies, communicate direction convincingly, and regularly monitor progress toward defined objectives.\nDemonstrates the ability to develop people and teams by providing appropriate development opportunities, delegating work, coaching performance, and building effective teams.\nDemonstrates self-awareness and a willingness to learn, grow, accept change, and adapt to changing work demands.\nDemonstrates the ability to drive customer value by understanding business needs, identifying customer requirements, and delivering work that maximizes customer value.\nDemonstrates a willingness to promote improvement and innovation by identifying ideas and opportunities and increasing the speed and effectiveness of execution.\nDemonstrates a willingness to initiate and support change, provide direction during uncertainty, and understand and address employee concerns.\nDemonstrates a willingness to take ownership by making decisions, accepting responsibility, and driving work forward.\nSupporting Qualifications\nProfessional certification in supply chain, logistics, warehouse operations, lean manufacturing, Six Sigma, or a related discipline preferred.\nExperience with Warehouse Management Systems, enterprise resource planning systems, automated storage and retrieval systems, and warehouse controls technologies preferred.\nForklift powered industrial truck, or other material-handling equipment training or certification preferred.\nExperience supporting continuous-improvement, productivity, quality, safety, or labor-planning initiatives.\nExperience using operational metrics and key performance indicators related to safety, quality, inventory accuracy, productivity, delivery, attendance, employee engagement, and continuous improvement.\nFamiliarity with lean methodologies, root-cause analysis, standard work, and corrective-action practices.\nEssential Job Functions\nMust be able to lift up to 70 pounds.\nMust be able to stand and walk for extended periods.\nMust be able to work at a computer terminal or screen for extended periods when necessary.\nMust be able to work in an active Distribution Center environment around material-handling equipment, automation, and varying noise levels.\nMust be able to communicate effectively in person, by telephone, and through electronic systems.\nMust be professional, ethical, safety-conscious, and customer-focused.\nMust be able to work 3rd shift hours\nMust be able to work flexible hours when necessary, including weekends and holidays.\nPerks & Benefits\nPhoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!\nPhoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.\nIf you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday - Friday or email .\nNotice to Staffing Agencies, Placement Services, and Professional Recruiters:\nPhoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. 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