{"id":1559042,"url":"https://alion.io/job/phoenix-group-junior-onsite-it-support-specialist","title":"Junior Onsite IT Support Specialist","company":{"id":2041742,"name":"PHOENIX group","domain":"phoenixgroup.eu","url":"https://alion.io/company/phoenixgroup-eu","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-21T05:52:22Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Who we are and what do we do?\nWe are PHOENIX Business Services,an international team of 200 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission - we deliver health - by providing financial, accounting, procurement, and IT services to our company, the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group\nThe heart of the role\nWe are looking for a hands-on, customer-focused Junior Onsite IT Support Specialistto join our team. In this role, you will be the primary point of contact, providing immediate technical assistance to our end users. You will be responsible for troubleshooting software and setting up workstations, managing access control, and maintaining and troubleshooting conference room equipment.\nFirst-Level End User Support\nAct as the primary point of contact for onsite staff regarding technical issues.\nDiagnose and resolve problems related to Windows, Microsoft 365, VPN access, SharePoint access, and enterprise applications.\nDocument all incidents and resolutions in the ticketing system to maintain a clear knowledge base.\nTicket Lifecycle Management: Manage the end-to-end lifecycle of support requests using our internal ticketing system (e.g., ServiceNow).\nHardware Support & Lifecycle Management\nPerform physical setup, configuration, and deployment of laptops, desktops, and mobile devices.\nTroubleshoot hardware peripherals, including printers, scanners, and docking stations.\nManage local inventory, ensuring hardware is tracked\nOn-site support\nLocal Network & Infrastructure Assistance\nAssist the central Infrastructure team with basic onsite tasks, such as patching cables in the server room or checking router status lights.\nEnsure local office connectivity (Wi-Fi and Ethernet) is stable and performing well.\nWhat makes you beat\nExperience:1 year of experience in technical support or help desk.\nTechnical Proficiency:Knowledge of Windows 11\nExperience with Active Directory(password resets, group memberships) and Microsoft 365.\nBasic understanding of networking concepts (TCP/IP, DNS, DHCP).\nSoft Skills:Exceptional communication skills and a \"service-first\" mentality; be able to explain technical concepts to non-technical users clearly.\nOur colleagues value the most\nIn addition to the usual perks at SSCs such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:\nAccounting and language courses (German, English, and French).\n4 trust days per year.\nCompensation for your home office. \nBy applying to this position, you agree to our Privacy Notice for Candidates of PBS","description_format":"text","description_chars":2832,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false}]},"benefits":["Health insurance","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Logistics","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-01T03:23:47Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.631,"p_room":0.6,"age_days":42,"expected_fill_days":44,"reasons":["conf:3","win:late","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/phoenix-group-junior-onsite-it-support-specialist","json_url":"https://alion.io/job/phoenix-group-junior-onsite-it-support-specialist.json","meta":{"generated_at":"2026-10-21T09:13:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2041742},"rest":"https://alion.io/mcp/rest/get_company?id=2041742"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphoenix-group-junior-onsite-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphoenix-group-junior-onsite-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphoenix-group-junior-onsite-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phoenix-group-junior-onsite-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphoenix-group-junior-onsite-it-support-specialist"}]}