# Front Office Manager

A Hotel in Mokopane is looking for an experienced and guest-focused Front Office Manager to lead their front office team. Reporting to the General Manager, the successful candidate will oversee front office operations, maintain excellent guest relations and take accountability for room revenue integrity, while ensuring efficient reservations, cashiering and reconciliation processes. Duties: Front Office Operations & Guest Relations: Manage daily front office operations and ensure efficient check-in and check-out procedures. Maintain a welcoming, professional reception environment and consistent service standards. Handle guest requests and resolve complaints promptly and professionally. Coordinate with housekeeping and other departments regarding room readiness, arrivals and special requests. Reservations & Revenue Control: Oversee reservations, room allocations, availability and rate control. Ensure bookings, room rates, discounts and adjustments are accurate and appropriately authorised. Take accountability for room revenue integrity by identifying and resolving posting errors and discrepancies. Monitor reservation records and communicate changes to relevant d

- **Id**: 3760926
- **Url**: <https://alion.io/job/phoenix-recruitment-front-office-manager>
- **Role**: Hospitality
- **Role family**: Hospitality
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-04T14:00:05Z
- **Last verified at**: 2026-11-04T14:00:05Z
- **Board verified**: no
- **Days open**: 7
- **Description format**: text
- **Description chars**: 2467
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4496316
- **Name**: Phoenix Recruitment
- **Domain**: phoenixrec.co.za
- **Url**: <https://alion.io/company/phoenix-recruitment>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

## Trust

- **Level**: not_scored
- **Days open**: 7

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-04T18:22:55Z

## Liveness

- **Score**: 20
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.422
- **P room**: 0.473
- **Age days**: 7
- **Expected fill days**: 5
- **Reasons**: seen:7, agency, win:tail
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.