# Operations Manager

SUMMARY: Ultra-Luxury Hotel in Sea Point, is looking for an experienced Operations Manager with a strong Rooms Division background to join their leadership team. This senior role oversees Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry, ensuring exceptional guest experiences, operational efficiency and consistent international brand standards. The position would suit an experienced Rooms Division Manager or Director of Rooms with international experience, international hotel brand exposure and pre-opening experience. POSITION INFO: Duties: Develop and implement strategies to improve room quality, operational efficiency and the guest experience. Oversee daily operations across Front Office, Guest Services, Butlers, Concierge, Housekeeping and Laundry. Lead the Guest Services Manager and departmental heads, ensuring coordinated service and clear accountability. Oversee personalised butler services, ensuring guest preferences and requests are anticipated and delivered consistently. Support pre-opening planning, including departmental procedures, recruitment, training and operational readiness. Maintain international brand standards, standard operatin

- **Id**: 4037604
- **Url**: <https://alion.io/job/phoenix-recruitment-operations-manager>
- **Role**: Management
- **Role family**: Management
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Cape Town, South Africa
- **Countries**: ZA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T00:00:00Z
- **Last verified at**: 2026-11-10T00:00:00Z
- **Board verified**: no
- **Days open**: 1
- **Description format**: text
- **Description chars**: 2606
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4496316
- **Name**: Phoenix Recruitment
- **Domain**: phoenixrec.co.za
- **Url**: <https://alion.io/company/phoenix-recruitment>
- **Is staffing agency**: yes
- **Employer type**: agency
- **Is intermediary**: no

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-10T21:03:15Z

## Liveness

- **Score**: 52
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.516
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 25
- **Reasons**: seen:1, agency, win:early
- **Computed at**: 2026-11-11T00:27:49Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.