{"id":3694784,"url":"https://alion.io/job/phoenix-software-cloud-services-analyst","title":"Cloud Services Analyst","company":{"id":2760,"name":"Phoenix Software","domain":"phoenixs.co.uk","url":"https://alion.io/company/phoenix-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-03T17:41:37Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T15:43:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview of the role\nPhoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.\nThrough strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.\nDue to continued growth, we are hiring a new Cloud Services Analyst to join our team and help deliver comprehensive 3rd line support services, tackling complex cloud service issues, optimising performance and contributing to the development of cutting-edge cloud solutions.\nWhat will you be doing?\nProvide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure \nConduct cloud service enhancements through performance tuning and operational advancements \nUtilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. \nAssist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight. \nProvide focused troubleshooting and problem-solving for Azure platforms \nCollaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution. \nWhy should you apply?\nAt Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.\nWe're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.\nWhen you join Phoenix, you can expect:\nA culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. \nReal investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. \nA workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. \nA commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. \nWork that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. \nWorking with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. \nWe believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.\nTake a look at our Culture Blueprint to get a real sense of who we are.\nWhat are we looking for?\nCurrent experience in a 2nd/3rd line support role within an MSP environment. \nSolid experience in managing and optimising cloud services, particularly in Azure \nAZ-104 Microsoft Azure Administrator certification or the desire and ability to complete it \nUnderstanding of ITIL \nAbility to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met. \nThe ability to understand and use PowerShell and Azure CLI to faciliate automation. \nPractical understanding of system architecture, networking and administration \nExcellent customer service skills & problem-solving skills \nExperience and knowledge working with an ITSM tool. \nAbility to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands. \nPractical stuff\nWhere is the role based?\nThis role can be remote with a monthly visit to our HQ in Pocklington (YO42)\nWhat about Security Clearance?\nSC clearance is a requirement for this role, you do not need to have it already but must have the ability to gain it. (5+ years living in the UK, no criminal record)\nHow many interviews?\nFollowing a screen with the Recruitment Team you can expect a two-stage interview process.\nWhat are the benefits?\nYou can read about the benefits on offer here\n*Important* BPSS Check\nAs part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check\n Have you made it this far?\nIf you’re still reading, we think there’s a strong chance you might be our kind of person.\n\nHere’s the thing, though - research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.\nWe believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.","description_format":"text","description_chars":5633,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Cloud Consulting & Migration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-03T17:41:37Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:2","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/phoenix-software-cloud-services-analyst","json_url":"https://alion.io/job/phoenix-software-cloud-services-analyst.json","meta":{"generated_at":"2026-11-04T18:43:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2760},"rest":"https://alion.io/mcp/rest/get_company?id=2760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphoenix-software-cloud-services-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphoenix-software-cloud-services-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphoenix-software-cloud-services-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phoenix-software-cloud-services-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphoenix-software-cloud-services-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3694784}},{"tool":"search_jobs","arguments":{"company":"phoenixs.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3694784},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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