{"id":1528219,"url":"https://alion.io/job/phoenix-software-solutions-specialist-managed-services","title":"Solutions Specialist - Managed Services","company":{"id":2760,"name":"Phoenix Software","domain":"phoenixs.co.uk","url":"https://alion.io/company/phoenix-software","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":192000,"period":"year","method":"role_country_seniority_unknown","sample_n":129},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tanium","optional":false}],"status":"live","first_seen_at":"2026-09-30T14:52:07Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T18:34:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview of the role\nPhoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.\nThrough strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.\nWe are hiring a Solutions Specialist to work alongside account owners to identify and develop opportunities across our professional services, managed services and strategic vendor portfolio. This role will support customer engagement and increase Phoenix’s services and solutions footprint within existing and new Education customers.\nWhat will you be doing?\nPartnering with account teams to qualify and develop services and managed services opportunities. \nSupporting customer meetings, discovery sessions and solution discussions. \nWorking with strategic vendors to uncover new opportunities and strengthen our solutions offering. \nHelping customers understand how Phoenix's services can address their business and technology challenges. \nCollaborating with solution specialists, delivery teams and vendors to develop compelling customer propositions. \nContributing to pipeline growth, forecasting and opportunity management activities. \nSupporting larger and more complex opportunities led by Account Managers. \nExpanding Phoenix's services and solutions footprint within both existing and prospective Education customers. \nWhy should you apply?\nAt Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.\nWe're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.\nWhen you join Phoenix, you can expect:\nA culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. \nReal investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. \nA workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. \nA commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. \nWork that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. \nWorking with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. \nWe believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.\nTake a look at our Culture Blueprint to get a real sense of who we are.\nWhat are we looking for?\nWe're looking for a commercially minded and collaborative individual with a passion for helping customers solve business challenges through technology.\nYou might come from a sales, pre-sales, project management, service delivery or managed services background. What's most important is your ability to engage customers, understand their requirements and work alongside colleagues to develop solutions that create value.\nYou'll be comfortable working in an overlay-style role, influencing opportunities across multiple accounts rather than owning a dedicated customer base. You'll enjoy building relationships, supporting customer conversations and helping drive successful outcomes in a fast-paced environment.\nWhile experience within the Education sector would be beneficial, it is not essential. We are open to individuals from a variety of technology backgrounds who are keen to develop their knowledge and expertise within this space.\nKey Skills & Experience:\nProven ability to identify, develop and support the successful closure of services, managed services or solution-led opportunities. \nGood understanding of managed services and wider IT solutions, including areas such as cloud, infrastructure, security and support services. \nStrong commercial awareness with experience of pipeline management, forecasting and opportunity development. \nExcellent communication and stakeholder management skills, with the ability to build trusted relationships with customers, colleagues and vendor partners. \nExperience working collaboratively across sales, technical and delivery teams to develop customer-focused solutions. \nAbility to conduct discovery conversations and translate customer challenges into effective technology solutions. \nA consultative and outcome-focused approach to customer engagement. \nKnowledge of key technology vendors such as AWS, Dell, Lenovo, ServiceNow, Rubrik, Tanium or Wasabi would be advantageous. \nExperience working within the Education sector would be beneficial but is not essential. \nPractical stuff\nWhere is the role based?\nPrimary location is our HQ in Pocklington (YO42). Hybrid with ideally 2 days per week in the office\nHow many interviews?\nFollowing a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.\nWhat are the benefits?\nYou can read about the benefits on offer here\n*Important* BPSS Check\nAs part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check\nHave you made it this far?\n\nIf you’re still reading, we think there’s a strong chance you might be our kind of person.\nHere’s the thing, though - research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.\nWe believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.","description_format":"text","description_chars":6902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Cloud Consulting & Migration","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-09-30T14:52:07Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":61,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/phoenix-software-solutions-specialist-managed-services","json_url":"https://alion.io/job/phoenix-software-solutions-specialist-managed-services.json","meta":{"generated_at":"2026-10-01T21:00:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3468,"day_limit":5000,"remaining_today":1532,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}