{"id":159178,"url":"https://alion.io/job/phonely-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":1919,"name":"Phonely","domain":"phonely.ai","url":"https://alion.io/company/phonely","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":60,"open_postings":18,"ghost_share":0.667,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-08-29T02:03:02Z","employer_posted_date":"2026-08-29","last_verified_at":"2026-10-18T08:50:09Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":50},"description":"About Phonely\nAt some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible - and we need someone who can orchestrate complex customer deployments, align teams, and keep everything moving without losing the human touch.\nPhonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started.\nAbout the role\nWe are looking for a Technical Customer Success Manager who comes from a project management background and knows how to drive complex, multi-stakeholder work across the finish line. This is not a traditional CSM role. You will be the connective tissue between our customers, our engineering team, and our product team - translating business needs into technical plans and holding everyone accountable to outcomes.\nYou will own a book of accounts from onboarding through expansion. You will need to get comfortable with APIs, webhooks, and modern SaaS infrastructure - not to write production code, but to understand what is being built and advocate effectively for your customers.\nWhat you’ll do\nCustomer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout\n\nCross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked\n\nTechnical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live\n\nAccount health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets\n\nCustomer voice: Synthesize feedback from the field into clear, structured insights that influence product direction\n\nProof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making\n\nDocumentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned\n\nWhat you’ll bring\n2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines\n\nExcellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation\n\nTechnical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it\n\nOrganized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased\n\nCustomer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics\n\nComfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch\n\nWhat you’ll bring\nExperience at a SaaS, AI, or developer-tools company\n\nBackground in solutions engineering, technical consulting, or implementation\n\nYou have built something - a company, a product, a project that did not exist before\n\nWhy join Phonely\nWe are a team of ex-athletes, founders, and builders with low egos and high standards. We take the work seriously without taking ourselves too seriously. On-site in San Francisco - meals covered, quarterly offsites to interesting places (Rocky Mountains, Costa Rica, Indonesia), and meaningful equity in a company that is growing fast. You will work directly with the founders and have real ownership over how we support and grow our customers.\nAbout the interview\nInterview Process\n15-min intro call to evaluate fit\n\nDeep dive into your experience with a team member\n\nCase study\n\nFinal conversation with leadership","description_format":"text","description_chars":3956,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-08-29T02:03:02Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.313,"p_room":0.36,"age_days":49,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/phonely-technical-customer-success-manager","json_url":"https://alion.io/job/phonely-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-18T11:57:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1919},"rest":"https://alion.io/mcp/rest/get_company?id=1919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphonely-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphonely-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphonely-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phonely-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphonely-technical-customer-success-manager"}]}