{"id":4068936,"url":"https://alion.io/job/phonepe-associate-manager-category-operations-2","title":"Associate Manager, Category Operations","company":{"id":1554,"name":"PhonePe","domain":"phonepe.com","url":"https://alion.io/company/phonepe","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-11-11T11:56:23Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:44:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"PhonePe is India's largest transactions platform built on payments. We are the crusader of UPI payments and a proud contributor to the hypergrowth of the world's most advanced payments system.\nAbout the Role\nAs a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.\nKey Responsibilities\nProcess Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections.\n\nEfficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency\n\nCross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.\n\nCompliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.\n\nCustomer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team.\n\nReporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required.\n\n Required Qualifications\nEducation: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution\n\nExperience: 2-3 years of Operations background.\n\nSkills: Strong logical and problem-solving skills.\n\nAbilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.\n\nPreferred Skills\nPrior experience in the lending vertical operations is preferred.\n\nAbility to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects.\n\nAgile, highly collaborative approach with impressive communication skills.","description_format":"text","description_chars":2238,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Money Transfer & Remittances","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-11-11T12:44:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-11T13:38:30Z"},"pay":null,"html_url":"https://alion.io/job/phonepe-associate-manager-category-operations-2","json_url":"https://alion.io/job/phonepe-associate-manager-category-operations-2.json","meta":{"generated_at":"2026-11-11T13:38:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1554},"rest":"https://alion.io/mcp/rest/get_company?id=1554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphonepe-associate-manager-category-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphonepe-associate-manager-category-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphonepe-associate-manager-category-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phonepe-associate-manager-category-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphonepe-associate-manager-category-operations-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4068936}},{"tool":"search_jobs","arguments":{"company":"phonepe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4068936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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