{"id":2722738,"url":"https://alion.io/job/phonepe-lead-technical-account-manager","title":"Lead - Technical Account Manager","company":{"id":1554,"name":"PhonePe","domain":"phonepe.com","url":"https://alion.io/company/phonepe","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:00:42Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T08:43:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:\nAt PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!\n The Lead Technical Account Managers will play a key role by Building/Leading the team of dedicated Technical account managers and act as a subject matter expert for all technical and product related discussions. We see technical experience as a vital component of the overall merchant journey. When we excel in our role, merchants can effortlessly accept payments from their end customers and expand their businesses on PhonePe.\nThis role requires a blend of leadership qualities, technical expertise, strategic business insight, and analytical skills to understand merchant problems and deliver the solutions that meet client requirements, comply with regulatory standards, and align with the organization’s objectives.\nResponsibilities:\nTeam Leadership & Development: Recruiting, onboarding, mentoring, and developing TAMs to build a high-performing, customer-focused team\n\nMerchant Success Strategy: Defining and executing strategies that enable TAMs to deliver proactive support and ensure customer satisfaction\n\nOperational Excellence: Overseeing team operations, including workload distribution, resource allocation, and adherence to service-level agreements (SLAs)\n\nEscalation Management: Acting as a point of escalation for high-priority customer issues, ensuring timely and effective resolution\n\nCustomer Advocacy: Partnering with cross-functional teams (Product, Engineering, and Sales) to communicate customer feedback and influence product roadmaps\n\nMetrics & Reporting: Tracking and reporting on team performance metrics\n\nEnablement & Best Practices: Driving knowledge-sharing initiatives and equipping TAMs with tools and frameworks to deliver consistent and impactful service\n\nStrategic Account Oversight: Collaborating with TAMs on key accounts to identify growth opportunities and mitigate risks\n\nContinuous Improvement: Identify and implement process improvements to enhance customer experience and team efficiency\n\n 8+ years of experience in client-facing Technical support/ Technical account management roles.\n\n3+ years of experience in leading and managing a client-facing technical support team that caters to a strategic customer cohort.\n\nTechnical proficiency to provide architectural and infrastructure guidance to customers.\n\nStrong troubleshooting skills for technical issues in web and mobile applications.\n\nBasic knowledge of programming languages (Python, PHP, Java), and platforms (Web, Android, iOS) will be a plus.\n\nProficiency in Excel, PowerPoint, and databases.\n\nExcellent multitasking and project management skills.\n\nExperience in the payments industry is a plus.\n\nStrong technical, analytical, and presentation skills.\n\nYou encourage a healthy work environment that’s both supportive and challenging\n\nYou’re excited to help engineers develop new skills and advance in their careers\n\n PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)\nInsurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy\nOur inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.\nRead more about PhonePe on ourblog.\nLife at PhonePe\nPhonePe in the news","description_format":"text","description_chars":5600,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Accidental insurance","Car lease","Dental insurance","Education assistance","Growth opportunities","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Money Transfer & Remittances","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-16T15:21:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/phonepe-lead-technical-account-manager","json_url":"https://alion.io/job/phonepe-lead-technical-account-manager.json","meta":{"generated_at":"2026-10-18T11:19:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1554},"rest":"https://alion.io/mcp/rest/get_company?id=1554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphonepe-lead-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphonepe-lead-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphonepe-lead-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phonepe-lead-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphonepe-lead-technical-account-manager"}]}