{"id":4179371,"url":"https://alion.io/job/phonepe-product-solution-engineer-product-support","title":"Product Solution Engineer, Product Support","company":{"id":1554,"name":"PhonePe","domain":"phonepe.com","url":"https://alion.io/company/phonepe","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Google Play Services","optional":false},{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-12T11:09:11Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:04:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:\nAt PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!\n In this role, you will act as the first line of engineering defense: driving manual APK releases and OTA deployments, managing third-party integrations, triaging live production crashes, and debugging partner outages. You will bridge the gap between core developers, external integration partners, and operations to maximize developer bandwidth.\nKey Responsibilities\nProduction Incident Management & Debugging: Triage, investigate, and diagnose production issues across custom POS terminals, headless apps, and integrated merchant hardware. Follow Standard Operating Procedures (SOPs) to conduct initial Root Cause Analysis (RCA) and escalate actionable bug reports to core engineering.\n\nPartner & Vendor Integration Support: Act as the technical point of contact for external partners and hardware vendors (e.g., transit authorities, oil merchants). Assist third-party engineering teams with SDK onboarding, client configuration updates, and end-to-end integration debugging.\n\nLog Analysis & Outage Investigation: Capture, inspect, and analyze system, device, and network logs during active vendor downtime or transaction failures to pinpoint points of failure across devices, SDKs, and backend services.\n\nRelease & Deployment Management: Coordinate manual APK release processes and custom Over-The-Air (OTA) updates for production terminals operating outside the standard Google Play ecosystem.\n\nSupport Tooling & Automation: Develop lightweight scripts, utilities, and internal tools to automate repetitive diagnostic tasks, log parsing, configuration pushes, and reporting workflows.\n\nMonitoring & Metrics: Track app crash rates, operational health metrics, and transaction telemetry across deployed fleets to proactively spot anomalies before they impact merchants.\n 3 to 5 years of relevant professional experience\n\nProven success working in a fast-paced production support environment\n\nDemonstrated ability to communicate effectively in writing, with a successful track record of responding to and resolving customer issues\n\nExcellent written and oral communication skills\n\nStrong analytical and problem-solving skills\n\nAbility to effectively work and collaborate with cross-functional teams\n\nPossess the ability to understand business problems and provide data, solutions, or information related to business requirements\n\nTechnical Skills:\nHands-on Android Foundation: Practical experience building or maintaining at least one Android application. Must have a working understanding of the Android lifecycle, basic app architecture, and debugging workflows.\n\nTechnical Troubleshooting: Hands-on proficiency using adb, reading Android Logcat, analyzing stack traces, and inspecting network traffic/API payloads (REST APIs, HTTP status codes, JSON).\n\nScripting & Tooling: Ability to write basic scripts (Python, Shell, or Bash) to parse logs, automate routines, or interact with APIs.\n\nUnderstanding of Constrained Environments: Familiarity with Android development constraints (working with XML layouts, memory limits, and background execution). Experience with custom Android builds, AOSP, or devices lacking Google Play Services is a strong plus.\n\nCommunication & Collaboration: Strong verbal and written communication skills to articulate technical issues clearly to third-party partners (e.g., Hitachi), merchant teams, and internal engineering leads.\n\nPreferred Qualifications\nPrior experience in fintech, POS terminal development, payment gateways, or payment SDK integrations (e.g., card payment rails, UPI, transit/NCMC implementations).\n\nFamiliarity with hardware/software payment certification lifecycles (L1, L2, L3 certifications across RuPay, Visa, Mastercard).\n\nExposure to fleet device management, soundboxes, or smart payment hardware deployments.\n PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)\nInsurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy\nOur inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.\nRead more about PhonePe on ourblog.\nLife at PhonePe\nPhonePe in the news","description_format":"text","description_chars":6549,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Accidental insurance","Car lease","Dental insurance","Education assistance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Money Transfer & Remittances","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-11-12T17:04:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T18:19:39Z"},"pay":null,"html_url":"https://alion.io/job/phonepe-product-solution-engineer-product-support","json_url":"https://alion.io/job/phonepe-product-solution-engineer-product-support.json","meta":{"generated_at":"2026-11-12T18:19:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1554},"rest":"https://alion.io/mcp/rest/get_company?id=1554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphonepe-product-solution-engineer-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphonepe-product-solution-engineer-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphonepe-product-solution-engineer-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phonepe-product-solution-engineer-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphonepe-product-solution-engineer-product-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4179371}},{"tool":"search_jobs","arguments":{"company":"phonepe.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4179371},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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