{"id":2722739,"url":"https://alion.io/job/phonepe-senior-technical-account-manager","title":"Senior Technical Account Manager","company":{"id":1554,"name":"PhonePe","domain":"phonepe.com","url":"https://alion.io/company/phonepe","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"PHP","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-16T13:57:34Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T20:59:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture:\nAt PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!\n The Senior Technical Account Managers will play a key role by acting as a dedicated point of contact for all technical and product related discussions post go live for all the Key accounts . We see technical experience as a vital component of the overall merchant journey. When we excel in our role, merchants can effortlessly accept payments from their end customers and expand their businesses on PhonePe.\nThis role requires a blend of technical expertise, strategic business insight, and analytical skills to understand merchant problems and deliver the solutions that meet client requirements, comply with regulatory standards, and align with the organization’s objectives.\nResponsibilities:\nBuild healthy relationships with merchant's tech contacts, help them unblock challenges.\n\nUnderstand merchant queries, analyse them and do hands-on troubleshooting to ensure merchant's day-to-day technical challenges are resolved in a timely and professional manner.\n\nGain good understanding of the PhonePe product stack and become SME for assigned product\n\nHelp Identify product & technical gaps and suggest improvements\n\nReport Issues or bugs to Product /Software engineering teams and work towards a resolution with collaboration.\n\nAdvocate and drive Merchant behavior as well as identify new opportunities where PhonePe products and technologies can better fit the merchant's business.\n\nAct as Subject matter expert and drive all best practices with the merchant, document all tech related info, gather feedback and requested enhancements and develop detailed business requirements and represent the client in product prioritisation cycles.\n\nWork very closely with Sales, Product and Engineering teams on a day to day basis.\n\n 5+ years of experience in client-facing Technical support/ Technical account management roles.\n\nProficient in Rest APIs using JSON or SOAP UI/Postman tools.\n\nHands-on experience with query writing.\n\nStrong troubleshooting skills for technical issues in web and mobile applications.\n\nBasic knowledge of programming languages (Python, PHP, Java), and platforms (Web, Android, iOS) will be a plus.\n\nProficiency in Excel, PowerPoint, and databases.\n\nExcellent in written and verbal communication and good in presentation skills.\n\nExcellent multitasking and project management skills.\n\nExperience in the payments industry is a plus.\n\nStrong technical, analytical, and presentation skills.\n\nYou’re excited to help colleagues in developing new skills and advance in their careers\n\nYou lead by example, by setting the right context, and by helping teammates do their best work\n\nYou have Strong quantitative, analytical, and Problem Solving skills\n\n PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)\nInsurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy\nOur inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.\nRead more about PhonePe on ourblog.\nLife at PhonePe\nPhonePe in the news","description_format":"text","description_chars":5446,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Accidental insurance","Car lease","Dental insurance","Education assistance","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Payment Processing & Gateways","Money Transfer & Remittances","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-16T15:21:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":20,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/phonepe-senior-technical-account-manager","json_url":"https://alion.io/job/phonepe-senior-technical-account-manager.json","meta":{"generated_at":"2026-10-20T22:01:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25731,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1554},"rest":"https://alion.io/mcp/rest/get_company?id=1554"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fphonepe-senior-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fphonepe-senior-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fphonepe-senior-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/phonepe-senior-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fphonepe-senior-technical-account-manager"}]}