# Onboarding Specialist

About Phorest Phorest powers 11,000 hair and beauty salons using our software across the globe. Our aim is to capture 25% of the market globally - that’s one million salons and a billion-dollar company. We are growing and would like to add a new member to our team. You will join a group of highly motivated individuals, to help us grow Phorest faster. The Opportunity This role plays a pivotal part in shaping first impressions, helping salon owners adopt Phorest successfully, and setting them up for long-term success. As a trusted advisor, the Onboarding Specialist guides new clients through setup, training, and adoption of software and key features, ensuring each salon realises the full value of the platform. The role combines customer service excellence, technical know-how, and strong communication skills to deliver a best-in-class onboarding experience that drives satisfaction, retention, and advocacy. What You'll Do Client Onboarding & Implementation Manage the onboarding journey for all new client accounts within established monthly targets. Coordinate setup, configuration, and implementation of Phorest software tailored to each salon’s operations. Ensure each salon achieves s

- **Id**: 3958207
- **Url**: <https://alion.io/job/phorest-onboarding-specialist>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Brisbane, Australia
- **Countries**: AU
- **Hiring countries**: AU
- **Hiring countries total**: 1
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T10:00:58Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-11T02:44:04Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 5184
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Personal Care, Scheduling & Booking Software

## Company

- **Id**: 449973
- **Name**: Phorest
- **Domain**: phorest.com
- **Url**: <https://alion.io/company/phorest-2>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Schema

## Technologies

- **LinkedIn** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Australia** — Iso: AU; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T10:00:58Z

## Liveness

- **Score**: 99
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.993
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 20
- **Reasons**: conf:3, urgency, velocity, win:early, comp:junior
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.